让AI在商务谈判中安全代理人类,防止越权承诺。
GAIA: A General Agency Interaction Architecture for LLM-Human B2B Negotiation & Screening
- 设计三角色架构:人、AI代理、对方,加评审员提升表现
- 信息分阶段传递,确保谈判前完成必要筛选
- 结合AI建议与人工修正,支持可审计的协作流程
组织正探索将筛选与谈判任务交由AI处理,但在高风险的B2B场景中,部署受限于治理问题:防止未经授权的承诺、确保谈判前获取充分信息,以及维持有效的人类监督与可审计性。现有大模型谈判研究多聚焦于代理间的自主博弈,忽视了分阶段信息收集、明确授权边界和系统化反馈整合等实际需求。本文提出GAIA,一种以治理为核心的LLM-人类在B2B谈判与筛选中的协作框架。GAIA定义三个核心角色——委托方(人类)、代理人(LLM)和对方,并可选引入评审员以增强性能;通过三项机制组织交互:信息门控推进(分离筛选与谈判)、双通道反馈融合(结合评审建议与轻量级人工修正)、授权边界与明确升级路径。贡献包括:(1) 建立包含三项协同机制与四项安全不变量的形式化治理框架,实现有限授权下的可信委托;(2) 通过任务完成度追踪(TCI)和显式状态转换实现信息门控推进,分离筛选与承诺阶段;(3) 双通道反馈融合机制,在并行学习通道中融合评审建议与人工干预;(4) 混合验证蓝图,结合自动化协议指标与人工对结果与安全性的判断。GAIA弥合理论与实践差距,提供可复现的安全、高效、可问责的AI委派规范,适用于采购、房地产与招聘等流程。
原文摘要 · Abstract (English)
Organizations are increasingly exploring delegation of screening and negotiation tasks to AI systems, yet deployment in high-stakes B2B settings is constrained by governance: preventing unauthorized commitments, ensuring sufficient information before bargaining, and maintaining effective human oversight and auditability. Prior work on large language model negotiation largely emphasizes autonomous bargaining between agents and omits practical needs such as staged information gathering, explicit authorization boundaries, and systematic feedback integration. We propose GAIA, a governance-first framework for LLM-human agency in B2B negotiation and screening. GAIA defines three essential roles - Principal (human), Delegate (LLM agent), and Counterparty - with an optional Critic to enhance performance, and organizes interactions through three mechanisms: information-gated progression that separates screening from negotiation; dual feedback integration that combines AI critique with lightweight human corrections; and authorization boundaries with explicit escalation paths. Our contributions are fourfold: (1) a formal governance framework with three coordinated mechanisms and four safety invariants for delegation with bounded authorization; (2) information-gated progression via task-completeness tracking (TCI) and explicit state transitions that separate screening from commitment; (3) dual feedback integration that blends Critic suggestions with human oversight through parallel learning channels; and (4) a hybrid validation blueprint that combines automated protocol metrics with human judgment of outcomes and safety. By bridging theory and practice, GAIA offers a reproducible specification for safe, efficient, and accountable AI delegation that can be instantiated across procurement, real estate, and staffing workflows.
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