AI系统在非洲用户中常因文化、语言、基础设施不匹配,产生额外使用负担。
Alignment Debt: The Hidden Work of Making AI Usable
- 提出'对齐债务'概念,量化用户为适配AI付出的隐性劳动
- 调研显示51.9%用户遭遇文化语言不适,33.8%面临认知框架错位
- 揭示验证行为无法解决基础设施与交互类失配问题,需设计改进
前沿大模型在高资源假设下优化,但在全球南方地区常因文化、语言、基础设施或知识体系不匹配而难以使用。用户需额外投入工作才能使系统可用,这种负担称为对齐债务。通过肯尼亚和尼日利亚411名用户的调查,构建并验证了四类对齐债务分类:文化语言(51.9%)、基础设施(43.1%)、认知(33.8%)和交互(14.0%)。国家间差异表明不存在‘一刀切’的非洲适用方案。对齐债务与补偿性劳动相关:面对认知挑战的用户验证输出比例达91.5%(显著高于80.8%;p=0.037),且验证强度与累积债务呈正相关(斯皮尔曼系数0.147,p=0.004)。但基础设施与交互类债务与验证无明显关联,说明部分失配无法仅靠人工校验解决。研究强调公平性应评估用户负担,推动面向全球南方的上下文敏感设计与治理实践。该框架为测量用户负担提供实证依据。
原文摘要 · Abstract (English)
Frontier LLMs are optimised around high-resource assumptions about language, knowledge, devices, and connectivity. Whilst widely accessible, they often misfit conditions in the Global South. As a result, users must often perform additional work to make these systems usable. We term this alignment debt: the user-side burden that arises when AI systems fail to align with cultural, linguistic, infrastructural, or epistemic contexts. We develop and validate a four-part taxonomy of alignment debt through a survey of 411 AI users in Kenya and Nigeria. Among respondents measurable on this taxonomy (n = 385), prevalence is: Cultural and Linguistic (51.9%), Infrastructural (43.1%), Epistemic (33.8%), and Interaction (14.0%). Country comparisons show a divergence in Infrastructural and Interaction debt, challenging one-size-fits-Africa assumptions. Alignment debt is associated with compensatory labour, but responses vary by debt type: users facing Epistemic challenges verify outputs at significantly higher rates (91.5% vs. 80.8%; p = 0.037), and verification intensity correlates with cumulative debt burden (Spearmans rho = 0.147, p = 0.004). In contrast, Infrastructural and Interaction debts show weak or null associations with verification, indicating that some forms of misalignment cannot be resolved through verification alone. These findings show that fairness must be judged not only by model metrics but also by the burden imposed on users at the margins, compelling context-aware safeguards that alleviate alignment debt in Global South settings. The alignment debt framework provides an empirically grounded way to measure user burden, informing both design practice and emerging African AI governance efforts.
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