arXiv:2512.02048cs.CYcs.AI2025-12

AI提升企业决策速度与准确性,关键在人机协同与组织适应。

The Impact of Artificial Intelligence on Enterprise Decision-Making Process

  • 通过分析92家企业数据,发现AI主要应用于客服、预测与决策支持。
  • 93%企业使用AI,但员工抵触、成本高和法规不清是主要障碍。
  • 成功应用依赖对算法的理解与变革管理,而非编程技能。

人工智能通过加速数据分析、减少人为错误并支持基于证据的决策,提升企业决策能力。对跨多个行业的92家企业进行定量调查,研究AI采纳对管理绩效、决策效率及组织障碍的影响。结果显示,93%的企业已采用AI,主要用于客户服务、数据预测和决策支持。尽管AI提升了决策速度与清晰度,但实施仍面临挑战:员工抵制、高成本和监管模糊最为常见。受访者认为组织因素比技术限制更具影响力。成功应用的关键能力包括理解算法机制和变革管理,而编程等技术技能作用较小。员工在使用AI工具时遇到困难,尤其是在生成提示词或接受系统输出方面。研究强调需将AI与人类判断和沟通实践相结合。当有适应性领导和透明流程支持时,AI能增强组织敏捷性并提升决策表现。这些发现为数字技术重塑管理及人机混合决策环境的研究提供了支持。

原文摘要 · Abstract (English)

Artificial intelligence improves enterprise decision-making by accelerating data analysis, reducing human error, and supporting evidence-based choices. A quantitative survey of 92 companies across multiple industries examines how AI adoption influences managerial performance, decision efficiency, and organizational barriers. Results show that 93 percent of firms use AI, primarily in customer service, data forecasting, and decision support. AI systems increase the speed and clarity of managerial decisions, yet implementation faces challenges. The most frequent barriers include employee resistance, high costs, and regulatory ambiguity. Respondents indicate that organizational factors are more significant than technological limitations. Critical competencies for successful AI use include understanding algorithmic mechanisms and change management. Technical skills such as programming play a smaller role. Employees report difficulties in adapting to AI tools, especially when formulating prompts or accepting system outputs. The study highlights the importance of integrating AI with human judgment and communication practices. When supported by adaptive leadership and transparent processes, AI adoption enhances organizational agility and strengthens decision-making performance. These findings contribute to ongoing research on how digital technologies reshape management and the evolution of hybrid human-machine decision environments.

AI决策企业管理人机协同

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