机器人注意力能弥补能力不足,让人依然信任。
Cognitive Trust in HRI: "Pay Attention to Me and I'll Trust You Even if You are Wrong"
- 通过实验测试机器人能力与注意力的组合影响
- 高注意力可弥补低能力带来的信任下降
- 适合关注人机信任情感机制的研究者
认知信任及对机器人任务执行能力的信任,被认为是高质量人机交互的核心因素。传统观点认为机器人能力与可靠性塑造认知信任,近期研究指出情感因素如机器人注意力也起作用。本文探究能力与注意力的交互关系,设计2×2实验:机器人能力(高/低)与注意力(高/低)。结果显示,高注意力可补偿低能力——参与者对表现差但专注的机器人信任度,接近对能力强机器人的信任水平;而无注意力时,低能力导致信任大幅下降。结果表明认知信任机制更复杂,涉及被忽视的情感过程,提出一种情感补偿机制,为传统基于能力的信任模型提供新视角。
原文摘要 · Abstract (English)
Cognitive trust and the belief that a robot is capable of accurately performing tasks, are recognized as central factors in fostering high-quality human-robot interactions. It is well established that performance factors such as the robot's competence and its reliability shape cognitive trust. Recent studies suggest that affective factors, such as robotic attentiveness, also play a role in building cognitive trust. This work explores the interplay between these two factors that shape cognitive trust. Specifically, we evaluated whether different combinations of robotic competence and attentiveness introduce a compensatory mechanism, where one factor compensates for the lack of the other. In the experiment, participants performed a search task with a robotic dog in a 2x2 experimental design that included two factors: competence (high or low) and attentiveness (high or low). The results revealed that high attentiveness can compensate for low competence. Participants who collaborated with a highly attentive robot that performed poorly reported trust levels comparable to those working with a highly competent robot. When the robot did not demonstrate attentiveness, low competence resulted in a substantial decrease in cognitive trust. The findings indicate that building cognitive trust in human-robot interaction may be more complex than previously believed, involving emotional processes that are typically overlooked. We highlight an affective compensatory mechanism that adds a layer to consider alongside traditional competence-based models of cognitive trust.
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