arXiv:2512.12042cs.CL2025-12被引 3

用大模型评估车载对话系统理解力,效果媲美人工且更高效。

Benchmarking Contextual Understanding for In-Car Conversational Systems

  • 用合成数据+多种提示技术评估对话回复是否贴合用户意图。
  • 小模型加多智能体提示可大幅提升准确率,最佳达F1 0.99。
  • DeepSeek-V3在成本与效果间平衡最优,适合实际部署。

车载对话问答系统通过语音交互提升用户体验,但其准确性和可靠性评估仍具挑战。本文利用大语言模型(LLM)结合先进提示技巧与基于代理的方法,评估对话系统响应对用户语句的契合度,重点关注情境理解与考虑用户约束的场所推荐能力。通过合成生成用户语句及正确与含错响应,采用输入输出、思维链、自一致性提示和多智能体提示等技术,在13个不同规模与来源的推理与非推理类LLM(包括OpenAI、DeepSeek、Mistral AI、Meta)上进行测试。案例研究聚焦餐厅推荐。小模型在应用高级提示技术时改进显著,尤其多智能体提示;但推理模型整体表现更优,最佳结果为单智能体+自一致性提示,达F1 0.99,成本仅0.002美元/请求。综合来看,非推理模型DeepSeek-V3在效果与效率间取得最佳平衡。研究表明,基于LLM的评估为车载对话系统的情境理解评测提供了一种可扩展、高精度的替代方案。

原文摘要 · Abstract (English)

In-Car Conversational Question Answering (ConvQA) systems significantly enhance user experience by enabling seamless voice interactions. However, assessing their accuracy and reliability remains a challenge. This paper explores the use of Large Language Models (LLMs) alongside advanced prompting techniques and agent-based methods to evaluate the extent to which ConvQA system responses adhere to user utterances. The focus lies on contextual understanding and the ability to provide accurate venue recommendations considering user constraints and situational context. To evaluate utterance-response coherence using an LLM, we synthetically generate user utterances accompanied by correct and modified failure-containing system responses. We use input-output, chain-of-thought, self-consistency prompting, and multi-agent prompting techniques with 13 reasoning and non-reasoning LLMs of varying sizes and providers, including OpenAI, DeepSeek, Mistral AI, and Meta. We evaluate our approach on a case study involving restaurant recommendations. The most substantial improvements occur for small non-reasoning models when applying advanced prompting techniques, particularly multi-agent prompting. However, reasoning models consistently outperform non-reasoning models, with the best performance achieved using single-agent prompting with self-consistency. Notably, DeepSeek-R1 reaches an F1-score of 0.99 at a cost of 0.002 USD per request. Overall, the best balance between effectiveness and cost-time efficiency is reached with the non-reasoning model DeepSeek-V3. Our findings show that LLM-based evaluation offers a scalable and accurate alternative to traditional human evaluation for benchmarking contextual understanding in ConvQA systems.

车载对话大模型评估提示工程情境理解

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