arXiv:2512.13173cs.IRcs.HC2025-12

通过对话记录估算用户领域知识,让推荐系统更懂新手。

RecQuest: Towards Estimating User Domain Knowledge in Conversational Recommender Systems

  • 设计游戏化收集协议,从对话中提取知识水平信号。
  • 构建首个标注用户知识层级的对话数据集RecQuest。
  • 适合做智能推荐、人机交互与用户建模的研究者参考。

理想的对话式推荐系统应像精通业务的销售人员,根据用户知识水平调整语言和推荐策略。然而当前多数系统将所有用户视为专家,导致不熟悉领域的用户产生困惑和低效互动。为实现自适应推荐,系统需先从交互信号中估计用户领域知识。但准确估计通常需要专门设计的交互来获取信号,形成‘鸡生蛋’困境。本文首次提出直接从对话文本中估计用户知识水平的新任务。由于缺乏合适数据,我们设计了名为RecQuest的游戏化数据采集协议,在目标导向的对话系统引导下,收集不同知识水平用户的表达行为,并发布该数据集及基线方法,以推动面向用户知识感知的对话推荐系统研究。

原文摘要 · Abstract (English)

The ideal conversational recommender system (CRS) acts like a savvy salesperson, adapting its language and suggestions to a user's expertise level. However, most current systems treat all users as experts, leading to frustrating and inefficient interactions when users are unfamiliar with a domain. Systems that can adapt their conversational strategies to a user's knowledge level stand to offer a much more natural and effective experience. To enable such adaptation, a CRS must first be able to estimate a user's domain knowledge from interaction signals. Yet, accurately estimating knowledge typically requires tailored interactions to elicit those signals in the first place, creating a fundamental chicken-and-egg problem. In this work, we take a first step toward breaking this dependency by introducing a new task: estimating user domain knowledge directly from conversational transcripts. A key obstacle to such estimation is the lack of suitable data; to our knowledge, no existing dataset captures the conversational behaviors of users with varying levels of domain knowledge. Furthermore, in most dialogue collection protocols, users are free to express their own preferences, which tends to concentrate on popular items and well-known features, offering little insight into how novices explore or learn about unfamiliar features. To address this, we design RecQuest, a game-with-a-purpose data collection protocol that elicits varied expressions of knowledge while using a target-aware CRS to guide interactions, release the resulting dataset, and provide baseline methods and analyses to support future work on user-knowledge-aware CRS.

对话推荐用户建模知识估计

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