关系式对话让青少年更信任AI,尤其对情绪脆弱者有吸引力。
"I am here for you": How relational conversational AI appeals to adolescents, especially those who are socially and emotionally vulnerable
- 用第一人称和情感联结语言增强AI的人格感
- 78%青少年偏爱关系式风格,且感知其更像真人
- 情绪压力大的青少年更易依赖关系式AI
一项针对284组11-15岁青少年与父母的预注册在线实验发现,青少年更偏好采用第一人称、情感联结语言的关系式对话风格(如‘我在这里为你’),而非强调非人类身份的透明风格。青少年认为关系式聊天机器人更具人性、更可信、更可亲、情感联结更强,尽管两风格在实用性上无差异。偏好关系式风格的青少年在家庭与同伴关系质量更低、焦虑与压力更高。研究揭示对话风格是青少年AI安全的关键设计因素,关系式框架可能加剧情绪依赖,尤其吸引社会情感脆弱群体。
原文摘要 · Abstract (English)
General-purpose conversational AI chatbots and AI companions increasingly provide young adolescents with emotionally supportive conversations, raising questions about how conversational style shapes anthropomorphism and emotional reliance. In a preregistered online experiment with 284 adolescent-parent dyads, youth aged 11-15 and their parents read two matched transcripts in which a chatbot responded to an everyday social problem using either a relational style (first-person, affiliative, commitment language) or a transparent style (explicit nonhumanness, informational tone). Adolescents more often preferred the relational than the transparent style, whereas parents were more likely to prefer transparent style than adolescents. Adolescents rated the relational chatbot as more human-like, likable, trustworthy and emotionally close, while perceiving both styles as similarly helpful. Adolescents who preferred relational style had lower family and peer relationship quality and higher stress and anxiety than those preferring transparent style or both chatbots. These findings identify conversational style as a key design lever for youth AI safety, showing that relational framing heightens anthropomorphism, trust and emotional closeness and can be especially appealing to socially and emotionally vulnerable adolescents, who may be at increased risk for emotional reliance on conversational AI.
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