arXiv:2601.04919cs.AIcs.HC2026-01被引 1

用AI助教分析学生提问,发现低自控力者更需情感支持

What Students Ask, How a Generative AI Assistant Responds: Exploring Higher Education Students' Dialogues on Learning Analytics Feedback

  • 通过真实对话分析不同自控力学生的提问模式
  • 高自控者问技术细节,低自控者多求解释与安慰
  • 适合需要个性化学习支持的教育AI研发者参考

学习分析仪表板(LAD)旨在通过将复杂数据转化为反馈来支持学生的学习调控。然而,尤其是自控学习能力较弱的学生,常难以参与和理解分析反馈。对话式生成人工智能(GenAI)助手在提供实时、个性化对话支持方面展现出潜力。本研究探索了学生在为期10周的学期中与集成于LAD的GenAI助手的真实对话。分析聚焦于不同自控学习水平学生提出的问题、助手回答的相关性与质量,以及学生对助手角色的感知。结果发现,低自控学习者倾向于寻求澄清与安慰,而高自控学习者则关注技术细节并请求个性化策略。助手提供了清晰可靠的解释,但在个性化程度、应对情绪化问题及整合多维度数据以生成定制化回应方面存在局限。研究进一步表明,GenAI干预对低自控学习者尤为有价值,能为其提供支持,缩小与高自控学习者之间的差距。同时,学生的反思强调了未来系统需增强信任感、适应性、情境感知与技术完善。

原文摘要 · Abstract (English)

Learning analytics dashboards (LADs) aim to support students' regulation of learning by translating complex data into feedback. Yet students, especially those with lower self-regulated learning (SRL) competence, often struggle to engage with and interpret analytics feedback. Conversational generative artificial intelligence (GenAI) assistants have shown potential to scaffold this process through real-time, personalised, dialogue-based support. Further advancing this potential, we explored authentic dialogues between students and GenAI assistant integrated into LAD during a 10-week semester. The analysis focused on questions students with different SRL levels posed, the relevance and quality of the assistant's answers, and how students perceived the assistant's role in their learning. Findings revealed distinct query patterns. While low SRL students sought clarification and reassurance, high SRL students queried technical aspects and requested personalised strategies. The assistant provided clear and reliable explanations but limited in personalisation, handling emotionally charged queries, and integrating multiple data points for tailored responses. Findings further extend that GenAI interventions can be especially valuable for low SRL students, offering scaffolding that supports engagement with feedback and narrows gaps with their higher SRL peers. At the same time, students' reflections underscored the importance of trust, need for greater adaptivity, context-awareness, and technical refinement in future systems.

教育AI学习分析生成模型

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