arXiv:2601.05258cs.IRcs.AI2026-01

针对对话系统中的热点查询,提出多阶段检测方法提升识别准确率。

From Events to Trending: A Multi-Stage Hotspots Detection Method Based on Generative Query Indexing

  • 用热门事件生成索引查询,连接静态事件与动态用户提问
  • 采用级联召回与排序架构,兼顾检测效率与准确性
  • 支持冷启动阶段数据收集,适合实际对话系统部署

基于大语言模型的对话系统已成为信息获取的重要入口,但现有聊天机器人在处理新闻类热点查询时表现不佳。为提升用户体验,亟需高效热点查询检测方法以实现对这类流量的差异化处理。然而,针对对话系统场景的热点检测研究仍属空白,传统搜索引擎方法因查询分布与表达方式差异,在对话场景中表现欠佳。为此,本文提出一种多阶段热点检测框架,从离线生成与在线识别两方面系统优化。首先,利用选定热点事件生成索引查询,构建静态事件与动态用户查询间的桥梁;其次,通过检索匹配机制实现实时在线检测,引入级联召回与排序架构以平衡效率与精度;此外,为适应实际应用,框架采用单次召回模块作为冷启动策略,用于收集在线数据以微调重排序器。大量实验表明,该框架在离线评估与线上A/B测试中均显著优于基线方法,用户满意度(正负反馈比)提升27%。

原文摘要 · Abstract (English)

LLM-based conversational systems have become a popular gateway for information access, yet most existing chatbots struggle to handle news-related trending queries effectively. To improve user experience, an effective trending query detection method is urgently needed to enable differentiated processing of such target traffic. However, current research on trending detection tailored to the dialogue system scenario remains largely unexplored, and methods designed for traditional search engines often underperform in conversational contexts due to radically distinct query distributions and expression patterns. To fill this gap, we propose a multi-stage framework for trending detection, which achieves systematic optimization from both offline generation and online identification perspectives. Specifically, our framework first exploits selected hot events to generate index queries, establishing a key bridge between static events and dynamic user queries. It then employs a retrieval matching mechanism for real-time online detection of trending queries, where we introduce a cascaded recall and ranking architecture to balance detection efficiency and accuracy. Furthermore, to better adapt to the practical application scenario, our framework adopts a single-recall module as a cold-start strategy to collect online data for fine-tuning the reranker. Extensive experiments demonstrate that our framework significantly outperforms baseline methods in both offline evaluations and online A/B tests, and user satisfaction is relatively improved by 27\% in terms of positive-negative feedback ratio.

热点检测对话系统LLM查询识别

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