用认识论重定义人机互补,让其成为可信赖决策的证据。
Epistemology gives a Future to Complementarity in Human-AI Interactions
- 从认识论出发,将人机互补视为可靠认知过程的证据。
- 补足了以往仅依赖预测准确率的单一指标缺陷。
- 适合关注人机协作可靠性与治理的科研人员与政策制定者
人机互补指人类在人工智能支持下做出的决策优于单独一人。尽管该概念在人机交互领域广受认可,因其超越了对信任的依赖并提供更实用的替代方案,但仍面临关键理论挑战:缺乏精确理论基础,仅作为事后预测准确性的指标,忽略其他理想的人机互动标准,并忽视性能提升的代价-收益特征。因此,在实证中难以实现。本文借助认识论,将互补性重新置于正当性人工智能的讨论中。基于计算可靠性主义,我们主张历史上的互补实例是特定人机协作在给定预测任务中具有可靠认知过程的证据。结合其他评估人类-人工智能团队与认知标准及技术实践一致性的可靠性指标,互补性有助于衡量人机团队生成预测的可靠性程度。这一重构支持受影响方(如患者、管理者、监管者)的实践推理。研究建议,互补性的价值不在于独立衡量相对预测准确性,而在于帮助决策适配于人工智能支持流程的可靠性。最后,提出设计与治理导向的建议,包括一份最小报告清单和高效互补性的度量方法。
原文摘要 · Abstract (English)
Human-AI complementarity is the claim that a human supported by an AI system can outperform either alone in a decision-making process. Since its introduction in the humanAI interaction literature, it has gained traction by generalizing the reliance paradigm and by offering a more practical alternative to the contested construct of trust in AI. Yet complementarity faces key theoretical challenges: it lacks precise theoretical anchoring, it is formalized only as a post hoc indicator of relative predictive accuracy, it remains silent about other desiderata of human-AI interactions, and it abstracts away from the magnitude-cost profile of its performance gain. As a result, complementarity is difficult to obtain in empirical settings. In this work, we leverage epistemology to address these challenges by reframing complementarity within the discourse on justificatory AI. Drawing on computational reliabilism, we argue that historical instances of complementarity function as evidence that a given human-AI interaction is a reliable epistemic process for a given predictive task. Together with other reliability indicators assessing the alignment of the human-AI team with the epistemic standards and socio-technical practices, complementarity contributes to the degree of reliability of human-AI teams when generating predictions. This repositioning supports the practical reasoning of those affected by these outputs -- patients, managers, regulators, and others. Our approach suggests that the role and value of complementarity lie not in providing a stand-alone measure of relative predictive accuracy, but in helping calibrate decision-making to the reliability of AI-supported processes. We conclude by translating this repositioning into design- and governance-oriented recommendations, including a minimal reporting checklist for justificatory human-AI interactions and measures of efficient complementarity.
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