arXiv:2601.11533cs.HCcs.AI2026-01

用AI模拟咨询场景,带语音的虚拟人比文字聊天更助临床学生练技能。

Artificial Intelligence as a Training Tool in Clinical Psychology: A Comparison of Text-Based and Avatar Simulations

  • 对比文字聊天与语音虚拟人两种AI模拟工具
  • 语音虚拟人显著提升学生对技能应用和进步的感知
  • 适合临床培训早期使用,尤其关注情感表达训练

临床心理学研究生常感到在面对真实来访者前缺乏人际应对准备,亟需可及的练习机会来培养核心咨询技能。人工智能的发展使得模拟互动伙伴成为可能,有助于早期技能训练。本研究考察了24名研究生对两种AI模拟工具的体验:基于文本的聊天机器人(ChatGPT)和基于语音的虚拟人(HeyGen)。参与者在平衡顺序下完成两次认知行为疗法角色扮演,分别使用两种工具,并对工具的实用性、技能应用、响应性、参与度及技能提升感知进行量化评分与定性反馈。两项工具均获正面评价,但虚拟人显著优于聊天机器人,在实用性、技能应用和感知技能提升方面得分更高;定性反馈也指出语音交互在传递社交与情绪线索上的优势。结果表明,AI模拟可补充早期临床技能训练,且语音驱动的虚拟人更具价值。未来研究应验证此类模拟是否能带来实际治疗表现的客观提升。

原文摘要 · Abstract (English)

Clinical psychology students frequently report feeling underprepared for the interpersonal demands of therapeutic work, highlighting the need for accessible opportunities to practise core counselling skills before seeing real clients. Advances in artificial intelligence (AI) now enable simulated interaction partners that may support early skills development. This study examined postgraduate clinical psychology students' perceptions of two AI-based simulations: a text-based chatbot (ChatGPT) and a voice-based avatar (HeyGen). Twenty-four students completed two brief cognitive-behavioural role-plays (counterbalanced), one with each tool, and provided both quantitative ratings and qualitative feedback on perceived usefulness, skill application, responsiveness and engagement, and perceived skill improvement. Both AI tools were evaluated positively across dimensions. However, the avatar was rated significantly higher than the chatbot for perceived usefulness, skill application, and perceived skill improvement, and qualitative comments highlighted the added value of voice-based interaction for conveying social and emotional cues. These findings suggest that AI-driven simulation may supplement early-stage clinical skills training, with voice-based avatars offering additional benefits. Future work should test whether such simulated interactions translate to objective improvements in real therapeutic performance.

AI模拟临床培训虚拟人心理咨询

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