让心理对话模型追踪情绪变化并预警风险,更懂用户心理。
PsychēChat: An Empathic Framework Focused on Emotion Shift Tracking and Safety Risk Analysis in Psychological Counseling
- 用角色扮演生成对话,实时跟踪求助者情绪变化
- 能预判潜在风险,比现有方法更安全可靠
- 支持高效推理和多智能体协作,适合心理辅导场景
大型语言模型在心理辅导领域已取得显著进展。然而,现有模型普遍未显式建模求助者在咨询会话中的情绪变化,而这是经典心理学流派的核心关注点。同时,如何使咨询模型回应与情绪演变相匹配,并主动规避安全风险,仍缺乏深入探索。为此,我们提出PsychēChat,明确集成情绪变化追踪与安全风险分析的心理咨询框架。具体而言,通过交互式角色扮演合成咨询对话,包含两个模块:情绪管理模块用于捕捉求助者当前情绪及变化;风险控制模块用于预测后续反应并识别潜在风险。此外,我们引入两种建模范式:代理模式将情绪管理、风险控制与回复生成组织为协同多智能体流程;大模型模式则将各阶段整合为统一链式思维,实现端到端推理,兼顾效率与性能。大量实验(包括交互评分、对话级评估与人工评测)表明,PsychēChat在情感洞察力与安全控制方面优于现有方法。
原文摘要 · Abstract (English)
Large language models (LLMs) have demonstrated notable advancements in psychological counseling. However, existing models generally do not explicitly model seekers' emotion shifts across counseling sessions, a core focus in classical psychological schools. Moreover, how to align counselor models' responses with these emotion shifts while proactively mitigating safety risks remains underexplored. To bridge these gaps, we propose PsychēChat, which explicitly integrates emotion shift tracking and safety risk analysis for psychological counseling. Specifically, we employ interactive role-playing to synthesize counselor--seeker dialogues, incorporating two modules: Emotion Management Module, to capture seekers' current emotions and emotion shifts; and Risk Control Module, to anticipate seekers' subsequent reactions and identify potential risks. Furthermore, we introduce two modeling paradigms. The Agent Mode structures emotion management, risk control, and counselor responses into a collaborative multi-agent pipeline. The LLM Mode integrates these stages into a unified chain-of-thought for end-to-end inference, balancing efficiency and performance. Extensive experiments, including interactive scoring, dialogue-level evaluation, and human assessment, demonstrate that PsychēChat outperforms existing methods for emotional insight and safety control.
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