为心理聊天机器人设计一套安全可靠、用户友好的检查清单。
A Checklist for Trustworthy, Safe, and User-Friendly Mental Health Chatbots
- 基于文献分析提出可操作的聊天机器人设计清单。
- 清单涵盖信任、安全与用户体验三大核心维度。
- 适合开发者、研究者及心理健康产品设计者参考。
全球心理健康问题日益严峻，技术被广泛用于缓解服务供需差距。心理聊天机器人作为潜在解决方案崭露头角，但大多未经充分验证，存在安全风险与潜在危害。本文通过梳理现有文献，识别出心理聊天机器人在设计与实施中的关键缺失。我们提出一份可操作的检查清单，旨在指导更可信、安全且用户友好的聊天机器人开发。该清单既可作为设计框架，也可作为审计工具，确保伦理合规与功能有效。本工作推动更负责任的设计实践，并助力建立社会技术协同的心理健康数字工具新标准。
原文摘要 · Abstract (English)
Mental health concerns are rising globally, prompting increased reliance on technology to address the demand-supply gap in mental health services. In particular, mental health chatbots are emerging as a promising solution, but these remain largely untested, raising concerns about safety and potential harms. In this paper, we dive into the literature to identify critical gaps in the design and implementation of mental health chatbots. We contribute an operational checklist to help guide the development and design of more trustworthy, safe, and user-friendly chatbots. The checklist serves as both a developmental framework and an auditing tool to ensure ethical and effective chatbot design. We discuss how this checklist is a step towards supporting more responsible design practices and supporting new standards for sociotechnically sound digital mental health tools.
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