通过心理状态建模实现主动引导的咨询对话系统
PsyProbe: Proactive and Interpretable Dialogue through User State Modeling for Exploratory Counseling
- 基于六维心理框架构建用户状态追踪机制
- 实测提升用户参与意愿与对话自然度,接近专业咨询师水平
- 适合心理健康对话系统研发与临床辅助工具设计者
大型语言模型的发展推动了心理健康对话系统的进步,但现有方法仍以被动响应为主,缺乏系统性的用户状态建模以支持主动探索。我们提出PsyProbe,一个专为咨询探索阶段设计的对话系统,通过增强的认知错误检测机制,整合PPPPI框架(呈现、易感、诱因、维持、保护、影响)进行用户心理状态的系统性追踪。PsyProbe包含:状态构建器(State Builder)提取结构化心理画像,记忆建构模块(Memory Construction)识别信息缺口,策略规划器(Strategy Planner)应用动机访谈行为编码,以及带问题构思与批评/修订模块的回应生成器。在27名参与者的真实韩语咨询场景中评估,涵盖自动消融对比、用户评价及认证咨询师的专家评估。全模型在自动评估中持续优于基线与消融版本;用户评价显示参与意愿显著提升,对话自然度更高;专家评估表明,PsyProbe显著增强对核心问题的理解,提问频率接近专业咨询师,验证了系统化状态建模与主动提问在治疗性探索中的有效性。
原文摘要 · Abstract (English)
Recent advances in large language models have enabled mental health dialogue systems, yet existing approaches remain predominantly reactive, lacking systematic user state modeling for proactive therapeutic exploration. We introduce PsyProbe, a dialogue system designed for the exploration phase of counseling that systematically tracks user psychological states through the PPPPPI framework (Presenting, Predisposing, Precipitating, Perpetuating, Protective, Impact) augmented with cognitive error detection. PsyProbe combines State Builder for extracting structured psychological profiles, Memory Construction for tracking information gaps, Strategy Planner for Motivational Interviewing behavioral codes, and Response Generator with Question Ideation and Critic/Revision modules to generate contextually appropriate, proactive questions. We evaluate PsyProbe with 27 participants in real-world Korean counseling scenarios, including automatic evaluation across ablation modes, user evaluation, and expert evaluation by a certified counselor. The full PsyProbe model consistently outperforms baseline and ablation modes in automatic evaluation. User evaluation demonstrates significantly increased engagement intention and improved naturalness compared to baseline. Expert evaluation shows that PsyProbe substantially improves core issue understanding and achieves question rates comparable to professional counselors, validating the effectiveness of systematic state modeling and proactive questioning for therapeutic exploration.
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