arXiv:2601.20048cs.AIcs.CL2026-01中稿 · SIGIR 2025被引 7

用AI代理系统帮电商卖家自动分析数据,快速获取业务洞察。

Insight Agents: An LLM-Based Multi-Agent System for Data Insights

  • 构建分层多智能体系统,分工协作完成数据检索与洞察生成。
  • 人工评估准确率达90%,90%请求响应延迟低于15秒。
  • 适合需要高效决策的电商运营者,降低数据分析门槛。

当前,电商平台卖家面临难以发现并有效使用可用工具与数据的挑战。为此,我们提出 Insight Agents(IA),一个基于大语言模型的对话式多智能体数据洞察系统,通过自动化信息检索为卖家提供个性化数据与业务洞察。我们的假设是,该系统将成为卖家的增效利器,降低操作难度并加快优质决策速度。本文介绍这一端到端的智能体系统,其基于规划-执行范式,具备全面覆盖、高精度和低延迟特性。系统采用分层结构,包含管理智能体及两个工作智能体:数据展示与洞察生成。管理智能体结合轻量级编码器-解码器模型进行域外检测,并通过BERT分类器实现智能体路由,兼顾准确率与延迟。在工作智能体中,设计了基于API的数据模型策略,将查询分解为细粒度组件以提升响应精度,并动态注入领域知识增强洞察生成能力。目前,IA已在美区亚马逊卖家中上线,经人工评估,准确率达90%,P90延迟低于15秒。

原文摘要 · Abstract (English)

Today, E-commerce sellers face several key challenges, including difficulties in discovering and effectively utilizing available programs and tools, and struggling to understand and utilize rich data from various tools. We therefore aim to develop Insight Agents (IA), a conversational multi-agent Data Insight system, to provide E-commerce sellers with personalized data and business insights through automated information retrieval. Our hypothesis is that IA will serve as a force multiplier for sellers, thereby driving incremental seller adoption by reducing the effort required and increase speed at which sellers make good business decisions. In this paper, we introduce this novel LLM-backed end-to-end agentic system built on a plan-and-execute paradigm and designed for comprehensive coverage, high accuracy, and low latency. It features a hierarchical multi-agent structure, consisting of manager agent and two worker agents: data presentation and insight generation, for efficient information retrieval and problem-solving. We design a simple yet effective ML solution for manager agent that combines Out-of-Domain (OOD) detection using a lightweight encoder-decoder model and agent routing through a BERT-based classifier, optimizing both accuracy and latency. Within the two worker agents, a strategic planning is designed for API-based data model that breaks down queries into granular components to generate more accurate responses, and domain knowledge is dynamically injected to to enhance the insight generator. IA has been launched for Amazon sellers in US, which has achieved high accuracy of 90% based on human evaluation, with latency of P90 below 15s.

多智能体电商洞察LLM应用自动化分析

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