MHDash平台可精准评估心理援助AI在高风险场景下的表现差异。
MHDash: An Online Platform for Benchmarking Mental Health-Aware AI Assistants
- 构建统一流程,支持多轮对话数据收集与多维标注
- 发现主流模型在高风险识别上表现差异大,假阴性率高
- 适合关注心理AI安全性的研究者与开发者使用
大型语言模型在心理健康支持系统中应用日益广泛,可靠识别自杀意念、自残等高危状态至关重要。然而,现有评估主要依赖整体性能指标,常掩盖特定风险下的失效模式,且难以反映模型在真实多轮交互中的行为。本文提出MHDash,一个开源平台,支持心理健康AI系统的开发、评估与审计。该平台集成数据采集、结构化标注、多轮对话生成与基线评估于一体,支持“关切类型”“风险等级”“对话意图”等多维度标注,实现细粒度的风险感知分析。结果表明:(i)简单基线与先进LLM API整体准确率相近,但在高风险案例上表现显著不同;(ii)部分模型虽保持风险等级排序一致,却无法准确分类绝对风险;另一些模型虽有合理总体得分,但严重类别假阴性率极高;(iii)在多轮对话中,风险信号渐进出现,性能差距被放大。这些发现表明传统基准不足以应对高安全性要求的心理健康场景。通过开放MHDash平台,我们旨在推动可复现研究、透明评估与安全对齐的健康发展。
原文摘要 · Abstract (English)
Large language models (LLMs) are increasingly applied in mental health support systems, where reliable recognition of high-risk states such as suicidal ideation and self-harm is safety-critical. However, existing evaluations primarily rely on aggregate performance metrics, which often obscure risk-specific failure modes and provide limited insight into model behavior in realistic, multi-turn interactions. We present MHDash, an open-source platform designed to support the development, evaluation, and auditing of AI systems for mental health applications. MHDash integrates data collection, structured annotation, multi-turn dialogue generation, and baseline evaluation into a unified pipeline. The platform supports annotations across multiple dimensions, including Concern Type, Risk Level, and Dialogue Intent, enabling fine-grained and risk-aware analysis. Our results reveal several key findings: (i) simple baselines and advanced LLM APIs exhibit comparable overall accuracy yet diverge significantly on high-risk cases; (ii) some LLMs maintain consistent ordinal severity ranking while failing absolute risk classification, whereas others achieve reasonable aggregate scores but suffer from high false negative rates on severe categories; and (iii) performance gaps are amplified in multi-turn dialogues, where risk signals emerge gradually. These observations demonstrate that conventional benchmarks are insufficient for safety-critical mental health settings. By releasing MHDash as an open platform, we aim to promote reproducible research, transparent evaluation, and safety-aligned development of AI systems for mental health support.
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