职场中隐藏使用AI反而被当本事，暴露反而更易学习。
"If You're Very Clever, No One Knows You've Used It": The Social Dynamics of Developing Generative AI Literacy in the Workplace
- 员工通过同事分享学习AI，但隐匿使用痕迹被视为专业
- 70%受访者认为不露痕迹才能被认可，削弱了知识共享
- 适合关注职场AI伦理与协作的管理者、研究者
生成式AI（GenAI）正快速重塑知识型工作，使AI素养成为组织关键议题。然而，现有研究缺乏对职场社会动态如何塑造知识工作者对GenAI素养认知的实证洞察，以及他们在真实工作环境中如何习得应用能力。为此，我们对跨多个行业的19名知识工作者进行了深度访谈，探讨其在实际职业场景中发展GenAI能力的过程。研究发现，尽管同事间知识共享有助于学习，但避免暴露使用GenAI的痕迹却被视为专业能力的证明。这种行为最终抑制了知识共享机会，损害了透明度。为提升职场AI素养，我们主张促进开放对话，提高用户生成知识的可见性，并更重视协作学习在应对技术快速变革中的价值。
原文摘要 · Abstract (English)
Generative AI (GenAI) tools are rapidly transforming knowledge work, making AI literacy a critical priority for organizations. However, research on AI literacy lacks empirical insight into how knowledge workers' beliefs around GenAI literacy are shaped by the social dynamics of the workplace, and how workers learn to apply GenAI tools in these environments. To address this gap, we conducted in-depth interviews with 19 knowledge workers across multiple sectors to examine how they develop GenAI competencies in real-world professional contexts. We found that, while knowledge sharing from colleagues supported learning, the ability to remove cues indicating GenAI use was perceived as validation of domain expertise. These behaviours ultimately reduced opportunities for learning via knowledge sharing and undermined transparency. To advance workplace AI literacy, we argue for fostering open dialogue, increasing visibility of user-generated knowledge, and greater emphasis on the benefits of collaborative learning for navigating rapid technological developments.
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