arXiv:2602.20547cs.HCcs.AI2026-02被引 5

学生用AI聊天机器人学习,关键在信任与有趣,而非简单易用。

What Drives Students' Use of AI Chatbots? Technology Acceptance in Conversational AI

  • 基于技术接受模型,分析学生使用AI的动因。
  • 可信度和社交压力比操作简便性更影响使用意愿。
  • 趣味性直接提升使用意愿,适合教育AI设计参考。

对话式AI工具已被学生快速采纳,并逐渐融入其学习流程。为理解这一采纳动因,本文基于技术接受模型(TAM),研究感知有用性和感知易用性如何影响学生对生成学习任务回答的对话式AI的使用意图。通过引入信任、感知乐趣和主观规范等新因素,扩展了TAM以捕捉社会与情感影响及对AI输出的不确定性。采用偏最小二乘结构方程建模,发现感知有用性仍是学生使用意图的最强预测因子。然而,在考虑其他因素后,感知易用性对使用意图无显著直接影响,而是通过感知有用性间接起作用。信任和主观规范显著影响有用性感知,而感知乐趣则对使用意图具有直接和间接影响。结果表明,对话式AI的采纳决策更多受系统输出可信度、情感投入和社交环境驱动,而非努力相关考量。未来研究需进一步检验这些接受关系在不同对话系统和使用情境中的普适性。

原文摘要 · Abstract (English)

Conversational AI tools have been rapidly adopted by students and are becoming part of their learning routines. To understand what drives this adoption, we draw on the Technology Acceptance Model (TAM) and examine how perceived usefulness and perceived ease of use relate to students' behavioral intention to use conversational AI that generates responses for learning tasks. We extend TAM by incorporating trust, perceived enjoyment, and subjective norms as additional factors that capture social and affective influences and uncertainty around AI outputs. Using partial least squares structural equation modeling, we find perceived usefulness remains the strongest predictor of students' intention to use conversational AI. However, perceived ease of use does not exert a significant direct effect on behavioral intention once other factors are considered, operating instead indirectly through perceived usefulness. Trust and subjective norms significantly influence perceptions of usefulness, while perceived enjoyment exerts both a direct and indirect effect on usage intentions. These findings suggest that adoption decisions for conversational AI systems are influenced less by effort-related considerations and more by confidence in system outputs, affective engagement, and social context. Future research is needed to further examine how these acceptance relationships generalize across different conversational systems and usage contexts.

AI教育技术接受用户行为

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