十户家庭实测机器人提醒,发现时机与权限是关键。
Designing Robots for Families: In-Situ Prototyping for Contextual Reminders on Family Routines
- 与十户家庭共创,基于情境设计机器人提醒行为。
- 四天居家测试中,家长普遍认可减轻提醒负担。
- 揭示时间、权威与家庭关系对机器人落地的挑战。
机器人正逐步融入家庭生活,但其在日常家庭环境中的可持续应用仍面临挑战。本文以家庭常规为切入点,与十户家庭共同设计机器人交互与行为,针对具体情境(如时间、参与者、地点及环境活动)制定支持方案。随后,我们设计并部署了一款移动社交机器人,在家庭环境中开展为期四天的实地用户研究。结果显示,家庭成员欢迎机器人的提醒功能,尤其父母认为有效减轻了提醒负担。然而访谈也暴露出关于提醒时机、权威归属及家庭互动的矛盾,凸显机器人融入家庭远超任务提醒的复杂性。基于此,论文提出面向情境提醒的机器人设计建议,并探讨家庭场景下机器人设计的更广泛考量。
原文摘要 · Abstract (English)
Robots are increasingly entering the daily lives of families, yet their successful integration into domestic life remains a challenge. We explore family routines as a critical entry point for understanding how robots might find a sustainable role in everyday family settings. Together with each of the ten families, we co-designed robot interactions and behaviors, and a plan for the robot to support their chosen routines, accounting for contextual factors such as timing, participants, locations, and the activities in the environment. We then designed, prototyped, and deployed a mobile social robot as a four-day, in-home user study. Families welcomed the robot's reminders, with parents especially appreciating the offloading of some reminding tasks. At the same time, interviews revealed tensions around timing, authority, and family dynamics, highlighting the complexity of integrating robots into households beyond the immediate task of reminders. Based on these insights, we offer design implications for robot-facilitated contextual reminders and discuss broader considerations for designing robots for family settings.
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