用分层多智能体系统实现全流程自动化支付,首次打通LLM支付闭环。
A Novel Hierarchical Multi-Agent System for Payments Using LLMs
- 分四层架构:对话支付、监督、路由、汇总,层层协作完成支付任务
- 支持开源与闭源模型,通过状态共享和协议传递实现跨智能体协调
- 首个端到端的LLM支付系统,适合金融自动化与智能客服研发者参考
大型语言模型(LLM)智能体虽能自动化工作流,却难以处理支付任务。现有方案虽受关注,仍无法实现端到端支付流程。本文提出分层多智能体支付系统(HMASP),提供完整的端到端支付自动化方法。HMASP采用模块化架构,包含四层:对话支付代理(CPA,第一层)、监督代理(第二层)、路由代理(第三层)和流程摘要代理(第四层)。CPA作为入口,统一接收外部请求并协调各层级任务。系统通过共享状态变量、解耦消息状态和结构化交接协议,实现跨代理与流程的协同执行。实验验证了其可行性。据我们所知,HMASP是首个实现端到端智能体支付流程的基于LLM的多智能体系统,为将智能体能力拓展至支付领域奠定基础。
原文摘要 · Abstract (English)
Large language model (LLM) agents, such as OpenAI's Operator and Claude's Computer Use, can automate workflows but unable to handle payment tasks. Existing agentic solutions have gained significant attention; however, even the latest approaches face challenges in implementing end-to-end agentic payment workflows. To address this gap, this research proposes the Hierarchical Multi-Agent System for Payments (HMASP), which provides an end-to-end agentic method for completing payment workflows. The proposed HMASP leverages either open-weight or proprietary LLMs and employs a modular architecture consisting of the Conversational Payment Agent (CPA - first agent level), Supervisor agents (second agent level), Routing agents (third agent level), and the Process summary agent (fourth agent level). The CPA serves as the central entry point, handling all external requests and coordinating subsequent tasks across hierarchical levels. HMASP incorporates architectural patterns that enable modular task execution across agents and levels for payment operations, including shared state variables, decoupled message states, and structured handoff protocols that facilitate coordination across agents and workflows. Experimental results demonstrate the feasibility of the proposed HMASP. To our knowledge, HMASP is the first LLM-based multi-agent system to implement end-to-end agentic payment workflows. This work lays a foundation for extending agentic capabilities into the payment domain.
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