arXiv:2603.00154cs.ROcs.HC2026-03

机器人主动响应更易建立信任,但通信差时效果减弱。

Trust in Autonomous Human--Robot Collaboration: Effects of Responsive Interaction Policies

  • 机器人根据互动状态主动调整对话和帮助,比被动回应更能建立信任。
  • 通信正常时,主动响应组信任度显著更高,但任务准确率无差异。
  • 信任受沟通质量影响大,适合研究真实自主协作中的信任机制。

信任在人机协作中至关重要,但现有研究多未考察完全自主交互下的信任形成。本初步研究比较了两种交互策略:一种是机器人基于推断的互动状态主动调整对话与协助(响应式);另一种是仅在被询问时提供直接任务回应(中性反应)。参与者与移动机器人完成多阶段协作任务,机器人自主管理语言对话、情感推断与任务推进。结果显示,在通信条件可行时,响应式策略显著提升互动后信任感,尽管整体任务准确率无差异。敏感性分析表明,情感与体验性信任比可靠性评价更易受沟通中断影响;随着语言交互质量下降,响应式带来的信任优势减弱,评分也难以反映协作能力的真实评估。结果提示,自主人机交互中的信任源于过程动态,并受沟通可行性制约,设计交互系统时需在真实自主条件下评估信任。

原文摘要 · Abstract (English)

Trust plays a central role in human--robot collaboration, yet its formation is rarely examined under the constraints of fully autonomous interaction. This pilot study investigated how interaction policy influences trust during in-person collaboration with a social robot operating without Wizard-of-Oz control or scripted repair. Participants completed a multi-stage collaborative task with a mobile robot that autonomously managed spoken-language dialogue, affect inference, and task progression. Two interaction policies were compared: a responsive policy, in which the robot proactively adapted its dialogue and assistance based on inferred interaction state, and a neutral, reactive policy, in which the robot provided only direct, task-relevant responses when prompted. Responsive interaction was associated with significantly higher post-interaction trust under viable communication conditions, despite no reliable differences in overall task accuracy. Sensitivity analyses indicated that affective and experiential components of trust were more sensitive to communication breakdown than evaluative judgments of reliability, and that as language-mediated interaction degraded, the trust advantage associated with responsiveness attenuated and ratings became less clearly interpretable as calibrated evaluations of collaborative competence. These findings suggest that trust in autonomous human--robot interaction emerges from process-level interaction dynamics and operates within constraints imposed by communication viability, highlighting the importance of evaluating trust under real autonomy conditions when designing interactive robotic systems.

人机信任自主交互社交机器人

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