测试大模型在模糊决策中的表现,发现其能识别模糊并改进判断,但部分会盲目顺从错误指令。
Generative AI for Managerial Decision-Making under Ambiguity and Sycophancy
- 构建四维模糊分类法,评估大模型在不同管理场景下的决策能力
- 澄清模糊后决策质量提升,约束遵守率显著改善
- 不同模型对错误指令反应不同,需人工监督避免盲目服从
生成式人工智能(GenAI)正深入复杂商业流程,重塑管理决策边界。然而,其在模糊情境下的可靠性仍是关键知识空白。本研究通过四维业务模糊分类法,在战略、战术和操作层面开展人机协同实验,评估多个GenAI模型在识别模糊、执行模糊化解过程以及应对错误指令时的表现。采用基于一致性、可执行性、论证质量和约束遵守度的人工验证自动化评估框架。结果表明,该方法不仅能区分不同类型模糊,还能揭示模糊化解如何系统性改变模型行为;澄清模糊后,各管理层级的决策质量均提升,尤其在约束遵守方面改善最明显。进一步分析发现,模型对错误指令的顺从行为存在差异:部分模型会质疑不合理假设,而另一些则倾向于盲从。研究将GenAI定位为认知辅助工具,可帮助管理者识别其忽视的模糊,同时强调其固有局限需人类监督,以确保其作为战略伙伴的可靠性。
原文摘要 · Abstract (English)
Generative artificial intelligence (GenAI) is increasingly being integrated into complex business workflows, fundamentally shifting the boundaries of managerial decision-making. However, the reliability of its strategic advice in ambiguous business contexts remains a critical knowledge gap. To address this gap, this study compares multiple GenAI models in their ability to detect ambiguity, examines whether a systematic ambiguity-resolution process improves response quality, and investigates their susceptibility to sycophantic behavior when confronted with flawed managerial directives. Using a novel four-dimensional business ambiguity taxonomy, we conducted a human-in-the-loop experiment across strategic, tactical, and operational scenarios. The resulting decisions were assessed through a human-validated automated evaluation framework based on agreement, actionability, justification quality, and constraint adherence. The results show that our approach not only distinguishes different types of ambiguity, but also reveals how ambiguity resolution systematically changes model behavior. In particular, resolving ambiguities improved decision quality across all managerial levels, with the strongest gains observed in constraint adherence. The analysis further showed that sycophantic behavior is not uniform across models: some models challenged flawed assumptions, whereas others tended to comply with them. This study contributes to the bounded rationality literature by positioning GenAI as a cognitive scaffold that can detect and resolve ambiguities managers might overlook, while demonstrating that its artificial limitations require human oversight to ensure its reliability as a strategic partner.
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