arXiv:2603.09020cs.HCcs.AI2026-03中稿 · workshop paper at …被引 1

关注人机交互的主观体验,用现象学方法捕捉真实感受。

AI Phenomenology for Understanding Human-AI Experiences Across Eras

  • 以用户第一视角出发,追问'感觉如何'而非仅评估性能。
  • 通过三个研究验证了长期互动中人与AI的动态对齐机制。
  • 提供可复用工具包,适合人机交互与用户体验研究者。

人工智能的交互体验并无所谓‘平常’。人与AI的互动极其复杂且因人而异,但主流度量如可用性量表和参与度指标却抹平了这种细微差别。本文倡导‘人工智能现象学’:一种追问‘它感觉如何?’的研究立场,超越传统‘表现如何?’的问题。该范式强调用户随时间推移对AI系统的主观感知与理解,促进双向人机对齐。基于胡塞尔现象学、后现象学及行动者网络理论,结合两项关于AI伴侣‘Day’的纵向研究,以及一项针对软件工程中自主型AI的多方法研究,本文提出一套可复现的方法工具包,包括捕捉个人与职业情境下生活经验的工具、三种设计概念(透明化设计、意识代理的价值对齐、时间共演化追踪),并制定具体研究议程。这套工具不是新范式,而是研究人员可灵活调整的实用支架,以应对持续演化的AI系统与人类共存关系。

原文摘要 · Abstract (English)

There is no 'ordinary' when it comes to AI. The human-AI experience is extraordinarily complex and specific to each person, yet dominant measures such as usability scales and engagement metrics flatten away nuance. We argue for AI phenomenology: a research stance that asks "How did it feel?" beyond the standard questions of "How well did it perform?" when interacting with AI systems. AI phenomenology acts as a paradigm for bidirectional human-AI alignment as it foregrounds users' first-person perceptions and interpretations of AI systems over time. We motivate AI phenomenology as a framework that captures how alignment is experienced, negotiated, and updated between users and AI systems. Tracing a lineage from Husserl through postphenomenology to Actor-Network Theory, and grounding our argument in three studies-two longitudinal studies with "Day", an AI companion, and a multi-method study of agentic AI in software engineering-we contribute a set of replicable methodological toolkits for conducting AI phenomenology research: instruments for capturing lived experience across personal and professional contexts, three design concepts (translucent design, agency-aware value alignment, temporal co-evolution tracking), and a concrete research agenda. We offer this toolkit not as a new paradigm but as a practical scaffold that researchers can adapt as AI systems-and the humans who live alongside them-continue to co-evolve.

人机交互现象学用户体验长期研究

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