针对电商早期查询建议缺乏点击数据的问题,提出质量导向的强化学习框架。
Quality Over Clicks: Iterative Reinforcement Learning for Early-Stage E-Commerce Query Suggestion
- 基于可回答性、事实性和信息量三维度定义建议质量,替代依赖点击率的优化目标。
- 利用候选建议间的群体分歧识别模糊场景,挖掘难样本迭代优化模型。
- 在真实电商系统中实现6.81%的对话满意度提升,适合低点击反馈场景应用。
现有对话系统依赖查询建议提升用户参与度,近期方法主要通过点击率(CTR)模型优化生成模型以对齐用户偏好。然而,在早期部署阶段,点击反馈稀疏,难以训练可靠的CTR模型。为此,本文提出QualEQS——一种面向电商查询建议的质量优先迭代强化学习框架。通过三个直接影响下游可用性的维度定义可操作的质量:可回答性、事实性和信息增益。为在无点击监督下持续从在线流量中学习,进一步提出候选建议间的群体分歧机制,用于识别模糊查询上下文,并挖掘困难样本进行迭代优化。同时构建了EQS-Benchmark数据集,包含16,949条真实电商查询,支持离线训练与评估。实验表明,基于质量的离线指标与线上表现高度相关,为稀疏反馈部署提供实用评估方案。在离线与线上设置中,QualEQS均显著优于强基线,在真实企业级对话购物助手系统中实现6.81%的线上ChatPV提升。
原文摘要 · Abstract (English)
Existing dialogue systems rely on query suggestion to enhance user engagement. Recent approaches mainly optimize generative models using click-through rate (CTR) models to align with user preferences. However, these methods are less effective in early-stage deployment scenarios, where click feedback is sparse and insufficient for training a reliable CTR model. To bridge this gap, we propose QualEQS, a quality-first iterative reinforcement learning framework for e-commerce query suggestion. We formalize actionable suggestion quality along three dimensions that directly affect downstream usability: answerability, factuality, and information gain. To continuously improve from online traffic without click supervision, we further propose group-level disagreement among candidate suggestions to identify ambiguous query contexts and mine hard training cases for iterative refinement. We also introduce EQS-Benchmark, a dataset of 16,949 real-world e-commerce queries for offline training and evaluation. Experiments show that our quality-based offline metrics correlate strongly with online performance, providing a practical evaluation recipe for sparse-feedback deployment. In both offline and online settings, QualEQS consistently outperforms strong baselines, yielding a 6.81% improvement in online ChatPV in a real-world enterprise-level conversational shopping assistant system.
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