用强化学习让推荐系统更懂用户,减少幻觉
Retrieval Augmented Conversational Recommendation with Reinforcement Learning

- 两阶段框架动态连接检索与生成
- 强化学习优化检索结果,提升推荐准确率
- 适合需要高真实性的对话推荐场景
大型语言模型(LLMs)在语言理解与生成方面表现出色,正被广泛用于对话式推荐系统(CRS),但在面对新物品时依赖预训练知识而缺乏外部检索机制。为此,我们提出RAR框架,首次通过动态融合检索与生成来解决两阶段系统中的错位问题。该框架基于一个包含超过30万部电影的统一语料库,涵盖标题、演员阵容和剧情摘要等丰富元数据。首先,检索模型根据用户历史生成候选项目;随后,语言模型结合对话上下文与检索结果进行推荐优化。此外,引入一种新颖的强化学习方法,利用语言模型反馈迭代更新检索器,通过构建协同反馈回路,以更高排名指标强化候选集。该方法使语言模型基于真实元数据,更精准捕捉用户细微意图,生成更具上下文相关性的推荐,并显著减少幻觉。在多个基准测试中,RAR持续优于现有最先进方法。
原文摘要 · Abstract (English)
Large language models (LLMs) exhibit enhanced capabilities in language understanding and generation. By utilizing their embedded knowledge, LLMs are increasingly used as conversational recommender systems (CRS), achieving improved performance across diverse scenarios. However, existing LLM-based methods rely on pretrained knowledge without external retrieval mechanisms for novel items. Additionally, the lack of a unified corpus poses challenges for integrating retrieval augmentation into CRS. Motivated by these challenges, we present RAR, a novel two-stage retrieval augmented conversational recommendation framework that aligns retrieval and generation to enhance both performance and factuality. To support this framework and provide a unified corpus, we construct a large-scale movie corpus, comprising over 300k movies with rich metadata, such as titles, casts and plot summaries. Leveraging this data, our primary contribution is RAR, the first framework to departs from standard two-stage CRS by dynamically bridging retrieval and generation. First, a retriever model generates candidate items based on user history; in the subsequent stage, an LLM refines the recommendations by incorporating conversational context with retrieved results. In addition, we introduce a novel reinforcement learning (RL) method that leverages LLM feedback to iteratively update the retriever. By creating a collaborative feedback loop that reinforces sampled candidate sets with higher ranking metrics, RAR effectively mitigates the misalignment between the retrieval and generation stages. Furthermore, grounding the LLM in factual metadata allows our RL-driven approach to capture subtle user intentions and generate context-aware recommendations with reduced hallucinations. We validate our approach through extensive experiments on multiple benchmarks, where RAR consistently outperforms state-of-the-art baseline methods.
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