构建可解释的共情对话框架,让AI更懂情感策略与决策过程。
STRIDE-ED: A Strategy-Grounded Stepwise Reasoning Framework for Empathetic Dialogue Systems

- 基于情感策略的分步推理机制,实现多阶段决策建模。
- 在多个指标上超越现有方法,人类评估表现显著提升。
- 适合研究共情对话、AI伦理与人机交互的学者与开发者。
共情对话不仅需要识别用户情绪,还需在生成回复时做出有策略意识、上下文敏感的决策。然而,当前方法受限于缺乏全面的情感策略框架、显式的任务对齐多阶段推理以及高质量的策略感知数据,难以将共情对话建模为复杂的认知与决策过程。为此,我们提出STRIDE-ED——一种基于策略、可解释且深度推理的共情对话框架,通过结构化、策略条件化的推理来建模共情对话。为支持有效学习,我们构建了融合大模型标注、多模态一致性加权评估与动态采样的数据精炼流程,生成与共情策略对齐的高质量训练数据。此外,采用监督微调与多目标强化学习相结合的两阶段训练范式,更好对齐目标情绪、共情策略与回复格式。大量实验表明,STRIDE-ED在多种开源LLM上具有泛化能力,且在自动指标与人工评估中均持续优于现有方法。数据与代码已公开于https://github.com/jicoder-nwpu/STRIDE-ED。
原文摘要 · Abstract (English)
Empathetic dialogue requires not only recognizing a user's emotional state but also making strategy-aware, context-sensitive decisions throughout response generation. However, the lack of a comprehensive empathy strategy framework, explicit task-aligned multi-stage reasoning, and high-quality strategy-aware data fundamentally limits existing approaches, preventing them from effectively modeling empathetic dialogue as a complex, multi-stage cognitive and decision-making process. To address these challenges, we propose STRIDE-ED, a STRategy-grounded, Interpretable, and DEep reasoning framework that models Empathetic Dialogue through structured, strategy-conditioned reasoning. To support effective learning, we develop a strategy-aware data refinement pipeline integrating LLM-based annotation, multi-model consistency-weighted evaluation, and dynamic sampling to construct high-quality training data aligned with empathetic strategies. Furthermore, we adopt a two-stage training paradigm that combines supervised fine-tuning with multi-objective reinforcement learning to better align model behaviors with target emotions, empathetic strategies, and response formats. Extensive experiments demonstrate that STRIDE-ED generalizes across diverse open-source LLMs and consistently outperforms existing methods on both automatic metrics and human evaluations. Our data and code are publicly available at https://github.com/jicoder-nwpu/STRIDE-ED.
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