急迫提示降低人信心，影响决策质量
Trust the AI, Doubt Yourself: The Effect of Urgency on Self-Confidence in Human-AI Interaction
- 通过实验发现紧迫感削弱用户自信心
- 30人实验显示无准备接触AI导致信心下降
- 适合关注人机协作体验的工程师与决策者
研究表明，人机交互会增强用户对AI的信任。然而，交互中（感知到的）紧迫性常被忽视，例如当AI发出建议或指导时。本文发现，尽管紧迫感不影响用户对AI的信任，却可能损害用户自信心和自我效能感。长期来看，信心丧失可能导致表现下滑、决策不佳、人为错误，最终使AI系统不可持续。实验基于30名参与者，结果表明：在无准备情况下直接接触人机系统会削弱用户信心；而逐步引入则有助于保持自信。本文进一步探讨了该发现对软件工程师与决策者的启示。
原文摘要 · Abstract (English)
Studies show that interactions with an AI system fosters trust in human users towards AI. An often overlooked element of such interaction dynamics is the (sense of) urgency when the human user is prompted by an AI agent, e.g., for advice or guidance. In this paper, we show that although the presence of urgency in human-AI interactions does not affect the trust in AI, it may be detrimental to the human user's self-confidence and self-efficacy. In the long run, the loss of confidence may lead to performance loss, suboptimal decisions, human errors, and ultimately, unsustainable AI systems. Our evidence comes from an experiment with 30 human participants. Our results indicate that users may feel more confident in their work when they are eased into the human-AI setup rather than exposed to it without preparation. We elaborate on the implications of this finding for software engineers and decision-makers.
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