arXiv:2604.12289cs.CYcs.CL2026-04被引 2

审计发现80%仇恨言论5个月后仍存,平台执行不力非技术问题。

The Enforcement and Feasibility of Hate Speech Moderation on Twitter

  • 构建跨八语种54万条推文样本,人工标注仇恨言论
  • 发布5个月后80%仇恨推文仍在线,严重程度与曝光度不影响删除率
  • 人机协同可低成本降低用户暴露,说明问题在资源分配而非技术

网络仇恨言论带来重大社会危害,但平台在多大程度上执行政策尚不明确。本文通过对推特(现X)进行全球审计,基于24小时完整公开推文快照,构建包含54万条、覆盖八种主要语言的代表性样本,由训练标注员人工标注仇恨言论。结果显示,发布五个月后仍有80%的仇恨推文在线,包括明确暴力内容。这些推文被删除的概率不高于非仇恨推文,且其严重程度或可见性均未提升删除可能性。我们进一步检验了大规模审核的技术可行性:完全自动化系统难以避免大量误报,但能有效将疑似违规内容优先推送至人工审核。模拟显示,采用人机协同审核流程可经济可行地显著减少用户接触仇恨言论,成本低于现有监管罚款。结果表明,仇恨言论持续存在不仅因技术限制,更源于平台对审核资源的制度性分配选择。

原文摘要 · Abstract (English)

Online hate speech is associated with substantial social harms, yet it remains unclear how consistently platforms enforce hate speech policies or whether enforcement is feasible at scale. We address these questions through a global audit of hate speech moderation on Twitter (now X). Using a complete 24-hour snapshot of public tweets, we construct representative samples comprising 540,000 tweets annotated for hate speech by trained annotators across eight major languages. Five months after posting, 80% of hateful tweets remain online, including explicitly violent hate speech. Such tweets are no more likely to be removed than non-hateful tweets, with neither severity nor visibility increasing the likelihood of removal. We then examine whether these enforcement gaps reflect technical limits of large-scale moderation systems. While fully automated detection systems cannot reliably identify hate speech without generating large numbers of false positives, they effectively prioritize likely violations for human review. Simulations of a human-AI moderation pipeline indicate that substantially reducing user exposure to hate speech is economically feasible at a cost below existing regulatory penalties. These results suggest that the persistence of online hate cannot be explained by technical constraints alone but also reflects institutional choices in the allocation of moderation resources.

仇恨言论平台治理人机协同推特

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