32名年轻人参与设计，让AI心理助手更懂青少年需求。
Young people's perceptions and recommendations for conversational generative artificial intelligence in youth mental health
- 通过线上工作坊与年轻人共同设计AI心理助手
- 提炼出4个核心需求：人性化、透明度、场景适配、安全个性化
- 为青少年心理服务中的AI应用提供伦理与设计指南
对话式生成式人工智能（genAI）聊天机器人可能有助于青少年心理健康，但年轻人的视角仍被忽视。本研究以澳大利亚青年服务专业人员设计的Mental Health Intelligence Agent（Mia）为基础，通过共同设计方法，邀请32名年轻人参与在线工作坊，探讨他们对genAI聊天机器人在青少年心理健康中的看法，并提出重构Mia以面向使用者并融入服务的建议。研究提炼出四个主题：(1) 在保持人性化的同时避免去人性化护理，(2) 我需要知道背后的原理，(3) 正确的工具、正确的地点、正确的时间？，(4) 在安全环境中打造属于我的体验。该研究揭示了年轻人对genAI聊天机器人在青少年心理健康中的态度、需求与要求，为服务整合提供了关键启示。同时，通过共同设计系统需求，本工作为genAI聊天机器人在青少年心理健康语境下的伦理、设计、开发、实施与治理提供了指导。
原文摘要 · Abstract (English)
Conversational generative artificial intelligence agents (or genAI chatbots) could benefit youth mental health, yet young people's perspectives remain underexplored. We examined the Mental health Intelligence Agent (Mia), a genAI chatbot originally designed for professionals in Australian youth services. Following co-design, 32 young people participated in online workshops exploring their perceptions of genAI chatbots in youth mental health and to develop recommendations for reconceptualising Mia for consumers and integrating it into services. Four themes were developed: (1) Humanising AI without dehumanising care, (2) I need to know what's under the hood, (3) Right tool, right place, right time?, and (4) Making it mine on safe ground. This study offers insights into young people's attitudes, needs, and requirements regarding genAI chatbots in youth mental health, with key implications for service integration. Additionally, by co-designing system requirements, this work informs the ethics, design, development, implementation, and governance of genAI chatbots in youth mental health contexts.
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