arXiv:2604.17972cs.CL2026-04

让每句话同时包含多种心理支持策略,提升对话真实性和有效性。

Modeling Multiple Support Strategies within a Single Turn for Emotional Support Conversations

论文配图:Modeling Multiple Support Strategies within a Single Turn for Emotional Support Conversations
图 1 · 摘自论文原文
  • 将支持策略整合到单句生成中,突破传统单策略限制。
  • 两种生成方法在ESConv数据集上显著提升支持质量与对话成功率。
  • 首次实证证明多策略融合能有效改善情绪支持对话效果。

情感支持对话(ESC)旨在通过共情和积极回应帮助处于困境中的个体。以往研究通常假设每轮回应仅对应单一支持策略,但现实中的支持性沟通常在一个话语中融合多种策略。本文重新定义ESC任务为多策略话语生成,允许单个话语包含一个或多个策略-响应对。提出两种生成方法:All-in-One一次性预测所有策略-响应对,One-by-One逐步迭代生成直至完成。两种方法均结合强化学习引导的认知推理,优化策略选择与回应构建。在ESConv数据集上,从话语级和对话级两个层面进行评估,实验表明所提方法能有效建模多策略话语,显著提升支持质量和对话成功度。据我们所知,这是首个系统性实证研究,证明在单句内允许多种支持策略既可行又有益。所有代码与数据将公开于https://github.com/aliyun/qwen-dianjin。

原文摘要 · Abstract (English)

Emotional Support Conversation (ESC) aims to assist individuals experiencing distress by generating empathetic and supportive dialogue. While prior work typically assumes that each supporter turn corresponds to a single strategy, real-world supportive communication often involves multiple strategies within a single utterance. In this paper, we revisit the ESC task by formulating it as multi-strategy utterance generation, where each utterance may contain one or more strategy-response pairs. We propose two generation methods: All-in-One, which predicts all strategy-response pairs in a single decoding step, and One-by-One, which iteratively generates strategy-response pairs until completion. Both methods are further enhanced with cognitive reasoning guided by reinforcement learning to improve strategy selection and response composition. We evaluate our models on the ESConv dataset under both utterance-level and dialogue-level settings. Experimental results show that our methods effectively model multi-strategy utterances and lead to improved supportive quality and dialogue success. To our knowledge, this work provides the first systematic empirical evidence that allowing multiple support strategies within a single utterance is both feasible and beneficial for emotional support conversations. All code and data will be publicly available at https://github.com/aliyun/qwen-dianjin.

情感对话多策略生成强化学习支持对话

Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品;中文卡片由大模型生成,请以原文为准。