针对促销前用户加购但不立即购买,提出新模型提升预热期转化预测效果。
Counterfactual Multi-task Learning for Delayed Conversion Modeling in E-commerce Sales Pre-Promotion
- 用多任务学习同时预测即时和延迟转化,融合历史预热数据。
- 通过个性化行为门控缓解短期预热期数据稀疏问题。
- 引入反事实因果机制建模加购到最终转化的跃迁概率,适合电商促销场景。
销售促销作为短期激励手段,在现代电商平台营销中至关重要。促销前用户通常进行搜索与浏览,将商品加入购物车以期待折扣,导致转化延迟,显著降低促销日前的转化率(CVR)。现有研究多关注促销日的CVR预测,忽视了关键的预热期。尽管延迟反馈建模已广泛研究,但现有方法未考虑促销前转化行为的独特分布偏移——延迟转化主要集中在促销日而非连续时间窗口。为此,本文提出反事实多任务延迟转化模型(CM-DCM),利用历史预热期数据提升对即时与延迟转化的预测能力。模型包含三项创新:(i) 多任务架构联合建模即时与延迟转化;(ii) 个性化用户行为门控模块缓解短周期数据稀疏;(iii) 反事实因果方法建模从加购(ATC)到延迟转化的转移概率。大量实验表明,CM-DCM在预热期表现优于基线。在线A/B测试显示,该方法在重大促销活动中显著提升广告收入、延迟转化GMV及整体GMV。
原文摘要 · Abstract (English)
Sales promotions, as short-term incentives to stimulate product purchases, play a pivotal role in modern e-commerce marketing strategies. During promotional events, user behavior patterns exhibit distinct characteristics compared to regular periods. In the pre-promotion phase, users typically engage in product search and browsing without immediate purchases, adding items to carts in anticipation of promotional discounts. This behavior leads to delayed conversions, resulting in significantly lower conversion rates (CVR) before the promotion day. Although existing research has made progress in CVR prediction for promotion days using historical data, it largely overlooks the critical pre-promotion period. And delayed feedback modeling has been extensively studied, current approaches fail to account for the unique distribution shifts in conversion behavior before promotional events, where delayed conversions predominantly occur on the promotion day rather than over continuous time windows. To address these limitations, we propose the Counterfactual Multi-task Delayed Conversion Model (CM-DCM), which leverages historical pre-promotion data to enhance CVR prediction for both delayed and direct conversions. Our model incorporates three key innovations: (i) A multi-task architecture that jointly models direct and delayed conversions using historical pre-promotion data; (ii) A personalized user behavior gating module to mitigate data sparsity issues during brief pre-promotion periods; (iii) A counterfactual causal approach to model the transition probability from add-to-cart (ATC) to delayed conversion. Extensive experiments demonstrate that CM-DCM outperforms baselines in pre-promotion scenarios. Online A/B tests during major promotional events showed significant improvements in advertising revenue, delayed conversion GMV, and overall GMV, validating the effectiveness of our approach.
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