LLMs常将模糊社交情境强行解释为确定结论,可能误导用户判断。
What Did They Mean? How LLMs Resolve Ambiguous Social Situations across Perspectives and Roles

- 通过四种社交场景测试发现,87.5%的LLM回复主动消除不确定性。
- 主要采用叙事对齐、反转、规范建议等路径构建单一解释。
- 叙述视角影响解释方式:第一人称更易引发认同,第三人称更冷静。
人们越来越依赖大语言模型(LLMs)解读模糊的社交情境,如延迟回复、冷淡上司、教师信号矛盾或越界朋友。然而在多数情况下,仅凭现有证据无法确立稳定解释。本文研究了GPT、Claude和Gemini在早期恋爱关系、师生互动、职场层级与模糊友谊四个领域对这类情境的回应。分析72个回复发现,仅9例(12.5%)真正保留了不确定性;其余87.5%均通过叙事对齐、叙事反转、不确定条件下的规范建议及看似谨慎实则支持单一结论的表达方式实现解释闭合。此外,叙述视角显著影响解释路径:第一人称叙述更易引发叙事对齐,第三人称则促进更中立的解读,即使情境本质相同。结果表明,LLMs并非单纯辅助人际理解,而是倾向于将模糊情境转化为连贯且可行动的叙事。这揭示出核心风险不仅在于误读,更在于让本应未决的问题显得过早定论。本文将此现象定义为社会类AI中需解决的不确定性保留设计挑战。
原文摘要 · Abstract (English)
People increasingly turn to large language models (LLMs) to interpret ambiguous social situations: a delayed text reply, an unusually cold supervisor, a teacher's mixed signals, or a boundary-crossing friend. Yet in many such cases, no stable interpretation can be verified from the available evidence alone. We study how LLMs respond to these situations across four domains: early-stage romantic relationships, teacher--student dynamics, workplace hierarchies, and ambiguous friendships. Across 72 responses from GPT, Claude, and Gemini, only 9 (12.5\%) genuinely preserved uncertainty. The remaining 87.5% produced interpretive closure through recurring pathways including narrative alignment, narrative reversal, normative advice under uncertainty, and hedged language that still supported a single conclusion. We further find that narrator perspective shapes the path to closure: first-person accounts more often elicited alignment, while third-person accounts invited more detached interpretation, even when the underlying situation remained comparable. Together, these findings show that LLMs do not simply assist interpersonal sensemaking; they tend to resolve ambiguity into coherent and actionable narratives. These results suggest that the central risk is not only that LLMs may misinterpret social situations, but that they may make unresolved situations feel prematurely settled. We frame this tendency as a design challenge for uncertainty-preserving social AI.
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