arXiv:2605.02902cs.HCcs.AI2026-05

AI主动引导用户突破重复内容,用少互动实现更广探索

From Passive Feeds to Guided Discovery: AI-Initiated Interaction for Vague Intent in Content Exploration

论文配图:From Passive Feeds to Guided Discovery: AI-Initiated Interaction for Vague Intent in Content Exploration
图 1 · 摘自论文原文
  • AI分析用户浏览模式,生成可点击的探索选项
  • 相比人工聊天,探索范围更广且用户主观感受更惊喜
  • 适合想跳出单调推荐但又说不清想要什么的用户

推荐系统在用户随意浏览时表现良好,搜索则适用于能明确表达需求的情况。但在两者之间存在一种常见却支持不足的状态:用户感觉推荐内容已陷入重复,却无法清晰说明想要什么——我们称之为模糊意图。本文提出Red-Rec,一种面向该场景的AI辅助探索界面。在一段浏览后,系统会总结当前推荐内容中的模式(如主导内容类别和潜在兴趣),提供可点击的探索选项,最多仅提一个问题,然后逐步引入新内容。设计基于前期研究发现:用户常意识到推荐过时,却难以表述替代方案,因此需要主动且低负担的交互方式。在混合设计实验室实验中,与被动推荐、搜索及用户主动提问聊天界面对比,Red-Rec在探索广度、惊喜感评分上均显著更高,且用户输入量极少,主要依赖选项选择。结果表明,主动式、基于选项的AI支持可在不削弱用户控制感的前提下,有效帮助用户突破重复推荐的困境,并为开放性探索类推荐界面的设计提供启示。

原文摘要 · Abstract (English)

Recommendation feeds work well when people are simply browsing, and search works well when they can formulate a query. Between these two cases is a common but poorly supported state: users feel that their feed has become repetitive, yet cannot clearly specify what they want instead. We refer to this state as vague intent. We present Red-Rec, an AI-supported exploration interface for this middle ground. After a period of browsing, the system summarizes patterns in the current feed (e.g., dominant content categories and possible latent interests), offers clickable exploration options, asks at most one follow-up question, and then gradually blends new content into the feed. The design is motivated by a formative study which found that users often recognize feed staleness but struggle to articulate alternatives, suggesting the need for proactive and low-effort interaction.We evaluated Red-Rec in a mixed-design lab study against three comparison conditions: a passive feed, search, and a user-initiated chat interface. Compared with user-initiated chat, Red-Rec led to broader exploration, higher serendipity ratings, and lower interaction effort. Participants in the AI-initiated condition typed very little , relying mainly on option selection, whereas participants in the user-initiated chat condition typed substantially more . We discuss how proactive, option-based AI support can help users move beyond repetitive feeds without undermining their sense of control, and we outline design implications for recommendation interfaces that support open-ended exploration.

推荐系统模糊意图主动交互

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