国际学生用对话AI应对文化适应难题，研究揭示其使用模式与改进方向。
Understanding How International Students in the U.S. Are Using Conversational AI to Support Cross-Cultural Adaptation
- 通过问卷与访谈，分析60名学生和14名深度参与者的行为模式。
- AI被视为解决即时困难的应急工具，但用户希望它能成为长期陪伴支持者。
- 研究为定制化智能支持系统提供可落地的建议，适合教育科技开发者参考。
国际学生赴美求学面临独特的文化适应压力，现有支持体系（如学校服务与社交网络）分散且不连贯。尽管对话式人工智能（如ChatGPT、Google Gemini）被广泛使用，但对其在跨文化适应中的实际应用仍缺乏清晰认知。本研究开展问卷调查（n=60），映射学生挑战与AI使用模式之间的关系，并通过14人深度访谈挖掘使用动机与边界。结果表明，学生普遍将AI视为应对突发问题的“急救工具”，但更期待其发展为长期支持伙伴。研究明确了AI可提供持续帮助的场景及其局限性，提出针对性建议，助力构建适配国际学生需求的智能支持系统。
原文摘要 · Abstract (English)
Moving to a new culture and adapting to a new life, as an international student, can be a stressful experience. In the US, international students face unique overlapping challenges, yet the current support ecosystem, including university support systems and informal social networks, remains largely fragmented. While conversational AI has emerged as a tool used by many (e.g., generative AI chatbots like ChatGPT and Google Gemini), we do not have a clear understanding of how international students adopt and perceive these technologies as support tools. We conducted a survey study (n=60) to map the relationship between international students' challenges and AI adoption patterns, followed by an interview study with 14 participants to identify the underlying motivations and boundaries of use. Our findings show that AI is perceived as a first-aid tool for immediate challenges, however, there is an interest in transforming AI from a tool for short-term help into a long-term support companion. By identifying where and how AI can provide long-term support, and where it is insufficient, we contribute recommendations for creating AI-powered support tailored to the unique needs of international students.
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