为机器人管理员设计支持系统，提升人机协作效率。
Designing for Robot Wranglers: A Synthesis of Literature and Practice
- 通过文献综述与实践反思，梳理机器人管理的多元任务
- 发现管理活动复杂多样，现有术语难以准确描述其工作
- 提出针对个体与服务生态的设计建议，助力机器人运维
机器人正越来越多地出现在医院配送、博物馆导览、仓库补货等人类空间中。为确保机器人顺利融入这些场景，一种新角色——机器人管理员（robot wrangler）应运而生，负责机器人的部署、监控与故障处理。为理解这一利益相关者的需求，我们开展了一项范围综述，揭示了研究文献中机器人管理行为的分类体系。研究发现，‘机器人管理’这一术语掩盖了高度复杂且异质的任务集合，常使该类劳动难以被清晰界定与支持。随后，我们基于自身在各自领域中的第一手及设想性经验进行反思。结合综述结果与反思，我们提出了若干设计启示，旨在直接支持管理员个体，并促进其作为更广泛服务生态一部分的协同运作。
原文摘要 · Abstract (English)
Robots are increasingly present in human spaces, such as for conducting deliveries in hospitals, interacting with visitors at museums, and stocking items in warehouses. To ensure the seamless integration of robots into these spaces, a new role in human-robot interaction is emerging - the robot wrangler, namely an individual who is responsible for setting up, overseeing, and troubleshooting the robot. To understand the needs of this stakeholder, we conducted a scoping review that uncovered a typology of robot wrangling across the research literature, and discovered that wrangling is an umbrella term that collapses a highly complex and heterogeneous space of activities, often rendering this labor difficult to characterize and support. To further clarify and understand robot wrangling, we then reflected on our own firsthand and imagined experiences as robot wranglers within our own respective domains. Guided by the scoping review and our reflections, we devise a series of design implications for supporting wranglers directly as individuals and as members of a wider service ecology.
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