用大模型提升推送消息质量,让通知更智能更有效。
LLM-Based Intelligent Notification Composition: From Static Personalization to Context-Aware Persuasive Messaging
- 用大模型动态生成推送内容,优化信息表达
- 相比静态模板,点击率提升8%~14.5%
- 适合需要高说服力推送的电商、社交平台
推送通知仍是数字平台与用户直接互动的核心渠道,但现有方法多聚焦于通知对象、时机和推荐内容,而对如何传达信息这一环节投入不足。本文认为消息质量是独立且未被充分挖掘的关键杠杆,大模型在此层的价值尤为突出。我们提出六个消息质量维度(上下文相关性、清晰度、可操作性、新奇处理、语言新颖性、说服恰当性),并验证大模型生成在各项上均优于模板。在实际部署中,点击率较静态模板提升8%至14.5%,较成熟槽填充系统提升1%至2.5%,数据来自异构系统,不可直接比较。我们进一步通过架构归因分析,揭示收益常被误归于文本生成本身。提出三准则决策框架,明确大模型生成何时为瓶颈。基于PRISMA指南筛选28篇文献,覆盖社交媒体、外卖、电商场景,提出统一架构:预算感知路由、基于上下文生成、候选排序、多样性控制与在线学习。
原文摘要 · Abstract (English)
Push notifications remain among the most direct channels through which digital platforms engage users, yet existing approaches have invested heavily in who to notify, when to notify, and what to recommend, while leaving how to communicate as the least-optimized stage. This paper argues that message quality is an independent, underinvested lever, and that LLMs create their most differentiated value precisely at this layer. We make three contributions. First, we define notification message quality along six dimensions (contextual relevance, clarity, actionability, novelty handling, linguistic freshness, and persuasive appropriateness) and show how LLM-based composition improves each relative to templates. Across reviewed deployments, reported improvements range from +8% to +14.5% CTR over static templates and +1% to +2.5% over mature slot-filling systems, though these span heterogeneous systems and should not be treated as directly comparable. Second, we provide an architectural attribution analysis disentangling message generation from adjacent components (targeting, ranking, timing), arguing that observed gains are frequently misattributed to text generation alone. Third, we introduce a three-criterion decision framework specifying when LLM generation is and is not the binding constraint. We support these arguments through a PRISMA-guided survey (28 sources from 142 screened), examine domain-specific applications across social media, food delivery, and e-commerce, and propose a unified architectural framework with budget-aware routing, grounded generation, candidate ranking, diversity controls, and online learning.
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