arXiv:2605.17617cs.AI2026-05

用操作日志自动生成可进化的工作流图,实现低人工干预的自动化故障处理。

GraphMind: From Operational Traces to Self-Evolving Workflow Automation

论文配图:GraphMind: From Operational Traces to Self-Evolving Workflow Automation
图 1 · 摘自论文原文
  • 从人类处理日志中构建动作中心的工作流图,捕捉问题与操作因果关系。
  • 在线多智能体遍历图结构,结合大模型推理实现动态工作流执行。
  • 通过执行反馈优化路径,减少幻觉率26%,适合运维自动化场景。

复杂的人力、工具与信息协同的运维工作流是系统运行的核心,但端到端自动化因高度依赖人工且难以持续适应而受限。我们提出 GraphMind 系统,以极低人工成本构建、执行并演化以动作为中心的工作流图。系统分三阶段运行:首先,通过可扩展的离线管道从海量人工处理日志中提取结构化工作流图,捕获问题、操作及其因果关系;其次,基于在线多智能体遍历引擎,结合图引导检索与大模型推理动态构造并执行工作流;第三,通过自适应遍历强化(ATR)机制,根据执行反馈优化成功路径,实现图结构演化。GraphMind 已部署于四个生产级云数据库服务用于故障调查。在93个保留案例上评估,并经盲评专家验证,其在缓解覆盖范围、幻觉率和诊断吞吐量上均优于基于摘要的代理-检索增强生成(Agentic Summary-RAG)基线,且所需检索上下文减少8倍。ATR层使幻觉率降低26%,证明工作流图能从执行反馈中学习。为期12周的实地研究证实其实用性:97%的评分对话在交互延迟内产生可操作结果。

原文摘要 · Abstract (English)

Complex operational workflows coordinating personnel, tools, and information are central to system operations, yet end-to-end automation remains challenging due to extensive human input requirements and limited ability to adapt over time. We present GraphMind, a system that constructs, executes, and evolves action-centric workflow graphs with minimal human effort. The system operates in three phases. First, a scalable offline pipeline extracts structured workflow graphs from large volumes of human resolution traces, capturing problems, actions, and their causal relationships. Second, an online multi-agent traversal engine navigates the graph to dynamically construct and execute workflows, combining graph-guided retrieval with LLM-driven reasoning at each step. Third, Adaptive Traversal Reinforcement (ATR) reinforces successful traversal paths, enabling execution-informed graph adaptation. GraphMind has been deployed across four production cloud database services for incident investigation. Evaluated on 93 held-out incidents and validated via blind expert review, the system outperforms an Agentic Summary-RAG baseline in mitigation reach, hallucination rate, and diagnostic throughput while requiring 8x less retrieval context. The ATR layer reduces hallucination rate by 26%, demonstrating that workflow graphs can learn from execution feedback. A 12-week field study confirms practical value: 97% of scored conversations yield actionable results within interactive latency.

工作流自动化多智能体运维智能图神经网络

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