调研语言服务管理者对AI的态度，强调人工监督的必要性。
AI Technologies in Language Access: Attitudes Towards AI and the Human Value of Language Access Managers
- 通过十位美国语言服务管理者访谈，分析AI在跨语言服务中的角色。
- 管理者普遍支持AI应用，但强调需警惕风险并保持人工干预。
- 适合关注AI伦理、公共服务数字化的从业者阅读。
人工智能技术的快速发展正在全面重塑翻译实践与理论。本文探讨了人工智能在语言服务领域的应用影响。该领域面向广泛多元的用户群体，其效率与可及性受法律要求、伦理与商业冲突及安全顾虑共同塑造。本文基于一项更广泛研究的子集，采用质性主题分析法，对在美国医疗、司法、公共部门及地方政府工作的十位语言服务管理者进行了半结构化访谈。结果表明，语言服务管理者对不可避免的AI应用持条件性乐观态度，具有强烈的风险意识，并始终强调人工价值与人工监督在AI应用中的核心地位。
原文摘要 · Abstract (English)
The rapid emergence of AI technologies is reshaping translation practices and theory across the board. This paper deals with the impact of AI in language access. This area is characterized by the need to serve broad and diverse user populations, within a context where efficiency and access are shaped by legal mandates, ethical and commercial tensions, and safety concerns. This paper reports on the attitudes and perceptions of language access managers towards the AI and the human value in the AI age. Methodologically, this paper presents an analysis of a subset of a broader study on language access and technology, specifically a qualitative thematic analysis of ten semi-structured interviews with language access managers in the USA working in healthcare, court, public service and local government contexts. The results indicate that language access managers show conditional optimism towards the inevitable AI implementations, are strongly risk aware, and deeply committed to the human value and human oversight of AI implementations and output.
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