AI聊天助手靠语言比脸更懂人情绪,但太主动会让人反感。
Evaluating multimodal emotion recognition in proactive conversational agents: A user study

- 用视觉识别和语言分析双通道实时判断用户情绪
- 用户实际开心却表情严肃,语言分析更准确
- 能通过话术引导情绪,但过度主动易引发不适
本文将多模态情绪识别模块集成至基于生成式人工智能的主动式社交交互代理(SIA)中。系统通过计算机视觉面部识别模块与语义语言分析引擎,从两个不同渠道评估实时情感状态。为验证框架有效性,对20名用户开展实证研究,让他们与对话代理进行动态、非脚本化交流。结果显示,自动化视觉线索与真实内在情绪状态存在显著差异:用户在与AI互动时普遍呈现“扑克脸”效应,即便内心体验积极情绪,面部仍表现为严肃专注。因此,生成式AI的语言分析在语境化理解用户言语表达方面表现更可靠。此外,对交互动态的分析表明,SIA可通过调整对话主题及使用结构化语言模式(如共情或幽默语言)有效诱发特定情绪。然而,研究也发现未校准的主动性偶尔导致用户脱离互动,并产生人工感。最终,该研究强调需优化SIA以动态适应用户情绪演变,依赖深层语言上下文实现更自然的人机交互。
原文摘要 · Abstract (English)
This article presents a multimodal emotion recognition module integrated into a proactive Socially Interactive Agent (SIA) powered by generative artificial intelligence. The system evaluates real-time affective states through two distinct channels: a computer vision-based facial recognition module and a semantic linguistic analysis engine. To validate the framework, an empirical study was conducted with 20 users who engaged in dynamic, unscripted dialogues with the conversational agent. The findings reveal a significant discrepancy between automated visual cues and actual internal emotional states. When interacting with the AI, users consistently exhibited a "poker face" effect, displaying serious, concentrated facial expressions even when experiencing positive emotions. Consequently, the generative AI linguistic analysis proved significantly more reliable, by contextualizing the users' verbal expressions. Furthermore, an analysis of the interaction dynamics demonstrated that SIAs can effectively elicit specific emotions by adapting conversational themes and employing structured linguistic patterns, such as empathetic or humorous language. However, the study also noted that instances of uncalibrated proactivity occasionally led to user disengagement and a perception of artificiality. Ultimately, this research highlights the necessity of refining SIAs to dynamically adapt to users' emotional evolution, relying on deep linguistic context to foster more natural, human-like interactions.
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