arXiv:2605.22707cs.AIcs.HC2026-05

AI正在重塑职场中看不见的隐性工作,影响职业成长与团队文化。

Beyond the Org Chart: AI and the Transformation of Invisible Work

  • 通过访谈24名技术人员,发现AI改变了正式职责与非正式互动。
  • AI提升同事协作效率,但削弱了反馈、领导力培养等传统成长路径。
  • 建议企业让隐性工作显性化,保护多元协作与非正式交流的文化。

越来越多新闻和研究指出,人工智能的采用正使专业人士模糊并拓展其企业角色边界。为理解智能公司中工作流程的变化,我们对一家大型科技公司中24位以产品为核心的员工进行了访谈,探讨AI如何影响他们自身的工作、团队内部协作及职业互动。研究发现,AI不仅改变了正式岗位职责及角色间协作,还重塑了专业辅导等非正式文化实践——这些实践对新人融入、保持工作投入和职业发展至关重要。部分变化积极,如提升了同侪协作流畅度;但也有更复杂的后果,使传统的成长机会(如来自职业网络的反馈、领导力培养和导师制度)面临风险。我们提出,人工智能公司应采取措施使这些无形工作更可见。同时,个人与领导者也需主动支持同事应对转型,在保留健康企业文化的同时促进多元思考、协作与非正式互动。

原文摘要 · Abstract (English)

An increasing number of news and research articles report that AI adoption is allowing professionals to blur and extend the boundaries of their corporate roles. With the goal of understanding how work processes might be changing in an AI-forward company, we interviewed 24 product-focused individuals at a large technology firm about how AI has impacted their own work, their work within their product team, and their professional interactions. Our conversations suggest that AI is not only changing formal role responsibilities and collaborations between those roles, but also changing informal cultural practices like professional mentoring that are key to helping professionals settle in their positions, stay engaged with their work, and grow their careers. Some of these changes are positive, such as smoother collaboration between peers, but other changes are more nuanced and put the typical career growth opportunities, like receiving feedback from professional networks and promoting leadership and mentorship, at risk. We propose steps that AI companies can take to make the invisible work more visible. Additionally, we propose efforts that individuals and leaders can take to support their colleagues through AI transformation while preserving healthy company cultures that support diverse thinking, collaboration, and informal interactions.

AI职场隐性工作组织文化职业成长

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