用AI自动从服务描述生成可审计的价值指标,省去人工繁琐计算。
KPI2KVI: A Multi Agent Workflow for Calculating Key Value Indicators from Service Descriptions

- 构建多智能体流程,通过LLM解析文本并补全上下文。
- 自动生成带单位的指标,支持缺失数据智能估算,输出最小/精确/最大值区间。
- 适合需要透明量化服务价值的决策者、审计人员或系统设计者。
关键价值指标(KVIs)通过将运营表现转化为利益相关者价值、风险和结果,为服务提供决策导向视图。然而,在多个领域中,由于需选择相关KVI类别、定义可度量的关键绩效指标(KPI)、收集数据并应用一致计算逻辑,而这些通常依赖非结构化服务文档的人工处理,导致实际计算困难且不一致。本文提出KPI2KVI,一个基于大语言模型(LLMs)驱动的确定性多智能体工作流工具,能将自然语言服务描述转化为计算后的KVI估计:(i) 补全缺失服务上下文;(ii) 从分类体系中提取并确认相关KVI类别;(iii) 生成带单位与说明的服务特定KPI;(iv) 通过交互对话收集KPI数值,并对缺失值进行智能估算;(v) 计算带可追溯解释的区间型KVI输出(最小值、精确值、最大值)。模拟测试表明,KPI2KVI能一致完成从描述到KVI区间的端到端映射,提供透明的计算叙事,支持事后审计与交互式咨询。
原文摘要 · Abstract (English)
Key Value Indicators (KVIs) provide a decision oriented view of a service by summarizing how operational performance translates into stakeholder value, risk, and outcomes. However, in many domains KVIs are difficult to compute in practice because they require selecting relevant KVI categories, defining measurable Key Performance Indicators (KPIs), collecting KPI values, and applying consistent calculation logic, all of which is typically performed manually and inconsistently from unstructured service documentation. This paper presents KPI2KVI, a tool that transforms a natural language service description into computed KVI estimates by orchestrating a deterministic multi agent workflow powered by Large Language Models (LLMs) that (i) elicits missing service context, (ii) extracts and finalizes relevant KVI categories from a taxonomy, (iii) generates service specific KPIs with units and descriptions, (iv) collects KPI values through an interactive dialogue and also supports intelligent estimation for KPI values that are unavailable, and (v) computes interval valued KVI outputs (minimum, exact, maximum) with traceable explanations for each KVI code. Simulations with representative service descriptions demonstrate that KPI2KVI consistently produces a complete end to end mapping from description to KVI intervals and provides transparent calculation narratives that support post hoc auditing and interactive advisory queries.
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