分析550万次使用数据,揭示企业用户如何用Copilot写文、查信息、做决策。
AI in the Enterprise: How People Use M365 Copilot Chat
- 通过分类用户交互和工作活动,分析Copilot实际用途
- 写作占主导,但信息检索、决策、系统诊断也广泛使用
- 适合关注企业AI落地与未来应用方向的人阅读
M365 Copilot每周被全球超百万家企业、数百万用户用于工作流程。凭借其专用于办公场景的特性,可清晰展现人们如何在工作中使用AI。本文基于约550万次匿名会话的分析,结合用户意图分类与O*NET工作活动分类,发现Copilot正成为知识型工作的日常助手:写作为主,同时广泛用于信息获取、分析、决策、战略制定及程序与系统评估。信息查询仍普遍,但时间趋势显示从“聊天即搜索”转向内容创作与沟通。跨职业群体对比表明使用分布广泛但不均,部分岗位使用率显著偏低,提示企业AI应用的下一前沿领域。
原文摘要 · Abstract (English)
M365 Copilot is used every week by millions of people across more than a million companies around the world as part of their workflows. Uniquely positioned in the AI landscape given its near-exclusive use for work purposes, M365 Copilot can offer a clear picture of how people use AI for work and where that usage may expand next. This paper characterizes that usage through direct classification of user interactions with M365 Copilot Chat. Based on an anonymized and privacy-preserving analysis of a sample of approximately 5.5 million sessions, we combine a learned classification of user intent with a classification of O*NET work activities done with M365 Copilot Chat. We find that M365 Copilot is emerging as an everyday assistant for knowledge work: writing dominates, but users also rely on it for information retrieval, analysis, decision making and strategizing, and evaluating and diagnosing programs and systems, among others. Information seeking tasks remain common, but time trends suggest a relative shift away from ``chat as search'' and toward content and communication-related work. Comparisons across occupational groupings and to work done in the labor market further show that usage is broad but uneven, where the relative share of work done with M365 Copilot Chat cuts across jobs in some cases and is occupation-specific in others. Areas of relative underrepresentation in the labor market suggest the next frontier for enterprise AI adoption.
Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品;中文卡片由大模型生成,请以原文为准。