构建可自进化的情感支持技能库,让对话系统更智能、透明且可控。
ESC-Skills: Discovering and Self-Evolving Skills for Emotional Support Conversations

- 将对话拆解为干预单元,提取成功与失败案例中的支持技能
- 通过模拟多类型用户测试,发现缺失技能并更新技能库
- 适合研究情感计算、可解释AI对话系统的开发者和学者
现有情感支持对话系统主要依赖端到端生成或粗粒度策略监督,可解释性差且难以系统优化。本文提出ESC-Skills框架,以技能为中心,自动发现并自演化可执行的情感支持技能。首先将局部支持交互建模为干预单元(IUs),捕捉求助者状态、支持干预与回应后情绪变化之间的动态关系。基于成功与失败对话中提取的IUs,构建包含干预指引、适用条件、预期结果和潜在风险的ESC-Skills Bank。为进一步提升鲁棒性,引入多角色自演化精炼框架,让对话代理在SAGE评估下与多样化的模拟求助者互动。通过分析交互轨迹,识别缺失技能、不当干预及特定群体失败模式,并经仿真验证迭代更新技能库。实验表明,该方法在响应质量与对话级情绪效果上均有提升,同时增强了支持行为的可解释性与可控性。代码、提示词与技能库将于https://github.com/aliyun/qwen-dianjin发布。
原文摘要 · Abstract (English)
Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose ESC-Skills, a skill-centric framework that discovers and self-evolves executable emotional support skills. We first model localized support interactions as Intervention Units (IUs), which capture state--action--outcome dynamics between seeker states, support interventions, and post-response emotional changes. Based on IUs extracted from both successful and failed ESC dialogues, we construct the ESC-Skills Bank, a repository of executable emotional support skills containing intervention guidance, applicability conditions, expected outcomes, and potential risks. To further improve robustness, we introduce a multi-profile self-evolutionary refinement framework in which an ESC agent interacts with diverse simulated seeker profiles under SAGE evaluation. The resulting interaction traces are analyzed to identify missing skills, unsafe interventions, and profile-specific failure patterns, which are then used to refine the Skills Bank through simulation-based verification. Experimental results demonstrate that ESC-Skills improves both response-level quality and dialogue-level emotional outcomes while providing more interpretable and controllable support behaviors. We will release the code, prompts, and ESC-Skills Bank at https://github.com/aliyun/qwen-dianjin.
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