用生成式AI增强用户体验研究,为尼日利亚跨性别与男男性行为者设计更安全的数字健康服务。
Developing an AI-Powered UX Research Point of View for Digital Health in A Regulatory Context: An Exemplar Case from MSM and Transgender HIV Care in Nigeria
- 基于生成式AI与用户中心方法,构建四阶段可复用的UXR流程
- 产出10张理论指导的设计卡片,降低认知负荷并保护隐私
- 适用于边缘群体数字健康设计,兼顾伦理与可操作性
在法律与监管环境下开展用户体验研究(UXR)面临独特挑战,需采用专门方法保护弱势群体并生成可行动见解。数字咨询、预约与药物配送平台虽有望扩大医疗服务覆盖,但其实际效果受限于缺乏理论支撑的用户体验研究方法,无法充分回应该人群的心理社会状况。本文提出一种基于生成式AI增强的UXR方法,依托用户体验观点(PoV)手册,指导为尼日利亚男男性行为者及跨性别者艾滋病患者设计心理安全、低认知负荷的数字健康干预措施。通过共同设计工作坊、主题分析与需求工程,将方法论转化为包含四个阶段的实践流程:AI辅助假设生成、基础规划、通过构建模块生成洞察,以及构建利益相关者特定的视角叙事。最终形成十张理论驱动的UXR Play Cards,将心理机制与实证发现转化为可执行的设计指南。每张卡片包含具体任务、AI增强手段及针对边缘群体的伦理保障措施。核心贡献是一个可复现、防污名化、注重隐私的负责任生成式AI在UXR中的应用框架,推动边缘群体的人本位数字健康设计发展。
原文摘要 · Abstract (English)
User Experience Research (UXR) in a legal and regulatory contexts presents unique challenges that require specialised approaches to protect vulnerable populations whilst generating actionable insights. Digital consultation, appointment booking, and medication delivery platforms show promise for extending care access; however, their real-world effectiveness is curtailed by an absence of theoretically grounded user experience research (UXR) methodologies that adequately account for the psychosocial conditions of these populations. This paper introduces a Generative AI-augmented UXR methodology, grounded in the UXR Point of View (PoV) Playbook, to guide the design of psychologically safe, low-cognitive-load digital health interventions for MSM and transgender individuals living with HIV/AIDS in Nigeria. Drawing from empirical research involving co-design workshops, thematic analysis, and requirements engineering, the methodology is operationalised through a four-stage UXR process encompassing AI-supported hypothesis generation, foundational planning, insight generation via Building Blocks, and the construction of stakeholder-specific PoV narratives. This process results in ten theory-informed UXR Play Cards that translate psychological mechanisms and empirical findings into actionable design guidance. Each play contains actionable tasks, AI-augmented approaches, and ethical guardrails tailored for research with marginalised populations. The output is a set of ten theory-informed UXR Play Cards translating psychological insight and empirical evidence into actionable design guidance. The core contribution is a replicable, stigma-aware, and privacy-centred framework for responsible GenAI use in UXR practice, advancing human-centred digital health design for marginalised communities.
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