arXiv:2605.31147cs.HCcs.AI2026-05

用AI辅助构建非洲痴呆照护的用户研究视角,兼顾文化敏感性与实操性。

Developing a Culturally Grounded, AI-Augmented UX Research Point of View (POV): An Exemplar Case Study from Telemedicine Dementia Care

  • 结合混合方法与本体建模,逐步生成可辩护的用户研究视角
  • 在无完整系统的情况下,通过生成式AI支持假设探索与叙事构建
  • 适合关注跨文化设计、AI辅助研究的用户体验团队参考

用户经验研究(UXR)观点(POV)能将复杂零散的研究证据转化为可行动的洞察,指导团队理解用户需求、制定设计决策并协调利益相关者。尽管POV在业界广泛应用,但在文化敏感性和低资源背景下如何构建的公开案例仍很少。本文以尼日利亚家庭照护者痴呆症远程医疗框架TeleDeCa为例,展示如何构建一个基于文化背景、融合生成式AI(GenAI)的UXR POV。基于UXR POV手册与金字塔框架,研究结合混合方法研究、假设生成与本体建模,形成无需完整系统或验证结果即可成立的可靠观点。生成式AI作为有限范围的研究协作者,在综合分析、假设探索和叙事构建中发挥作用,同时保障人类判断、伦理责任与文化敏感性。本文贡献在于提炼出可复用的「玩牌」(Play Cards)与完整「玩法」(Play),扩展了现有手册,作为CHI 2026研讨会中开发人工智能驱动的UXR POV的示范材料。

原文摘要 · Abstract (English)

User Experience Research (UXR) Points of View (POVs) distil complex and often fragmented research evidence into actionable perspectives that guide how teams interpret user needs, frame design decisions, and align stakeholders. Although POVs are widely used in industry practice, there are few published examples that explicitly document how POVs are constructed, particularly in culturally sensitive and low-resource contexts. This paper presents an exemplar case study demonstrating how a culturally grounded, AI-augmented UXR POV was developed to inform TeleDeCa, a telemedicine dementia care framework for family caregivers in Nigeria. Building on the UXR POV Playbook and pyramid framework, we illustrate how mixed-methods research, hypothesis generation, and ontology-based modelling can be combined to form a defensible POV without requiring a fully finalised system or validated outcomes. Generative AI (GenAI) is integrated across the UXR POV framework as a bounded research collaborator, supporting synthesis, hypothesis exploration, and narrative construction while preserving human judgment, ethical accountability, and cultural sensitivity. The contribution of this paper lies in the extraction of reusable Play Cards and a Play that extend the UXR POV Playbook and serve as exemplar material for the CHI 2026 workshop on developing AI-powered UXR POVs.

用户研究生成式AI跨文化设计远程医疗

Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品;中文卡片由大模型生成,请以原文为准。