AI能力与主动性影响职场中自我与他人感知,低能低动反提升工作意义感。
The New Social Image: How AI Competency and AI Proactivity Influence Self- and Peer-Perceptions in the Workplace

- 通过2×2×2情景实验,考察AI能力与主动性对自我/同事感知的影响。
- 低能力或低主动性AI反而提升归属感、意义感与满意度,尤其自评更积极。
- 提醒设计者:仅追性能可能损害团队认同,需关注社会性影响。
人机协作被视为将AI引入职场最具前景的方式,但其体验后果仍不明确。具体而言,在包含AI的团队中,人类如何感知自身(自我认知)及被同事如何看待(同伴认知),在工作主导权与职业意义层面有何变化?一项2×2×2情景研究(n=50)以自我感知与同伴感知为跨组变量,分别评估了高/低AI主动性与高/低AI能力组合下的所有权、情感、工作意义感、满意度与角色动态。结果表明,低能力或低主动性的AI普遍提升了归属感、意义感、满意度及角色协调,并增强正向情绪、降低负向情绪;但这些效应常受视角影响。例如,低主动性AI在自我评价中带来更高满意度,而非同伴评价。研究认为,仅以绩效指标设计未来工作中的AI系统可能不足,高度智能且主动的系统反而可能削弱所有权感知、职业认同、社会形象与团队关系,进而影响工作意义感。
原文摘要 · Abstract (English)
Human-AI collaboration is considered the most promising way to incorporate AI in the workplace. What remains unexplored are the experiential consequences of this teaming. More specifically, in a team with AI, how humans perceive themselves (self-perception) and how they are perceived by their coworkers (peer perception) in terms of work ownership and job meaningfulness. In a 2x2x2 vignette study (n=50), participants rated perceptions of ownership, affect, job meaningfulness and satisfaction, and role dynamics across two levels (low/high) of AI proactivity and AI competency as within-subject factors, with point-of-view (self perception/peer perception) as between-subjects. Our results showed that AI with low competency or low proactivity generally improved feelings related to ownership, meaningfulness, satisfaction, and role dynamics, and also increased positive affect while reducing negative affect. However, these effects were often influenced by point-of-view. For instance, low AI proactivity resulted in higher job satisfaction from self-perception rather than peer perception. Based on our findings, we argue that designing AI for the future of work solely around performance metrics may not be adequate. Highly competent and proactive AI-driven systems can have undesirable impacts on perceptions of ownership, job identity, social image and team dynamics, and consequently, job meaningfulness.
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