AI正重塑企业软件开发角色，推动自动化与人机协作变革。
The impact of artificial intelligence on enterprise software user roles
- 通过访谈与工作坊分析AI对SAP BTP用户角色影响
- 操作任务自动化增强，人机协同与智能体系统依赖上升
- 需重构角色分类体系与AI原生系统设计方法
人工智能正在快速改变企业软件开发中的工作性质，重塑用户角色、工作流程与协作模式。本研究采用定性方法，结合20位专家访谈与24人参与式工作坊，探讨AI对SAP业务技术平台（BTP）中专业职责的影响。结果表明，开发领域日常任务与角色发生显著变化：操作任务自动化程度提升，人机协作扩展，对智能体（agentic AI）系统的依赖增强。研究还发现，现有用户角色框架如BTP用户类型矩阵面临挑战，亟需适应角色特化转型。整体表明，当前劳动力格局正处于过渡期，需建立新的角色分类体系、治理监督机制，并更新面向AI原生的企业软件设计范式。
原文摘要 · Abstract (English)
Artificial Intelligence (AI) is rapidly reshaping the nature of work in software development, transforming user roles, workflows, and collaboration patterns across enterprise platforms. This qualitative study investigates how AI alters professional responsibilities within the context of SAP's Business Technology Platform (BTP), combining expert interviews (n=20) and a participatory workshop (n=24). The results reveal substantial shifts in day-to-day tasks and roles in the development domain, characterized by increasing automation of operational tasks, expanding human-AI collaboration, and growing reliance on agentic AI systems. The study further identifies significant implications for existing user-role frameworks, such as the BTP User Type Matrix, which requires adaptation as the workforce is undergoing significant role specific changes. Collectively, these findings highlight a workforce landscape in transition and underscore the need for revised role taxonomies, new governance and oversight functions, and updated design approaches for AI-native enterprise software systems.
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