arXiv:2607.17331cs.AIcs.MA2026-07

用多智能体+人类监督,让ERP系统自动处理业务决策。

Agentic ERP: Multi-Agent Large Language Model Architecture for Autonomous Enterprise Resource Planning

论文配图:Agentic ERP: Multi-Agent Large Language Model Architecture for Autonomous Enterprise Resource Planning
图 1 · 摘自论文原文
  • 角色对齐的LLM智能体协同工作,降低决策复杂度。
  • 365天模拟零缺货,优于规则机器人和无人干预基线。
  • 适合想实现自动化运营的大型企业与研究者。

企业资源计划(ERP)系统虽能可靠记录交易,但几乎全部操作决策仍依赖人工专家,因传统规则自动化无法处理异常,而单体AI助手在跨职能协作时性能下降。本文提出Agentic ERP,一种结合角色对齐大语言模型(LLM)智能体、风险分级人机协同机制及基于图的编排器的专家系统架构,可在生产级ERP后端执行端到端业务流程。首先,将自主ERP操作建模为结构化企业状态下的约束序列决策问题,并通过分解论证表明角色对齐智能体可显著降低每步工具选择复杂度。其次,采用图基规划-执行-反思-响应编排框架,通过外部化评估标准与冲刺合约实现生成与评估解耦,将最新人机协同工程原则封装为可审计的专家系统组件。第三,系统在三个层面评估:情景任务套件、六种编排范式在跨职能危机任务中的综合对比,以及与规则型RPA和无干预基线的365天智能体在环模拟。结果显示,所提多智能体方法显著优于基线,系统在相同需求流下持续运行一年无缺货,而规则基线累计缺货数百次。研究证明,在人类监督下,角色对齐的LLM智能体可使ERP从被动记录转向主动执行运营决策,并提供了一套参考架构与评估协议。

原文摘要 · Abstract (English)

Enterprise Resource Planning (ERP) systems record transactions reliably but still delegate almost all operational decision-making to human specialists, because classical rule-based automation cannot reason about exceptions and monolithic AI assistants degrade when asked to coordinate across functional boundaries. This paper presents Agentic ERP, an expert-system architecture that combines role-aligned large-language-model (LLM) agents with a risk-tiered human-in-the-loop harness and a graph-based orchestrator to execute end-to-end business workflows on a production ERP backend. First, autonomous ERP operation is formulated as a constrained sequential-decision problem over a structured enterprise state, with a decomposition argument linking role-aligned agents to a measurable reduction in per-step tool-selection complexity. Second, a graph-based Planner--Executor--Reflector--Responder orchestration decouples generation from evaluation through externalised grading criteria and sprint contracts, packaging recent harness-engineering principles as inspectable expert-system artefacts. Third, the system is evaluated at three levels: a scenario-based task suite, a comprehensive comparison of six orchestration paradigms on cross-functional crisis tasks, and a 365-day agent-in-the-loop simulation against rule-based RPA and no-intervention baselines. Across these levels the proposed multi-agent method is significantly better than the baseline, and the system sustains a simulated year of operation with zero stockouts while the rule-based baseline accumulates hundreds under the same demand stream. The work shows that role-aligned LLM agents under human oversight can move an ERP system from passively recording transactions to actively executing operational decisions, and it provides a reference architecture and an evaluation protocol for autonomous enterprise resource planning.

企业系统多智能体自动化决策LLM应用

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