为老旧能源系统打造智能检索助手,提升员工查资料效率。
AI-Assisted Knowledge Access for Legacy Enterprise Asset Management in Energy Operations: A Practical Retrieval System
- 结合意图识别与语义增强,实现多场景知识精准召回
- 检索精度、相关性与任务完成时间显著优化:准确率提至0.72
- 适合能源行业运维人员及企业数字化转型团队参考
能源企业仍依赖长期运行的资产管理系统处理工程管理、采购与库存流程。更换系统成本高且影响运营,因此需实用改进方案。本文提出一种检索助手,支持三类操作:供应商文档问答、运营数据存储(ODS)模式问答、界面使用与操作指南问答。系统通过意图理解、查询重写、混合语义与向量检索、上下文压缩、基于事实的答案生成及标识符链接转换实现高效知识获取。数据准备强调语义增强:添加表字段说明、统一术语缩写、在必要时索引典型行级上下文。小规模试点显示效果显著:精确率(P@5)从0.56升至0.72,平均倒数排名(MRR)从0.43升至0.58,nDCG@5从0.51升至0.66。任务完成中位时间由14.2分钟降至8.3分钟,用户满意度与信心均达4.0(五分制)。结果虽为试点数据,但证明意图理解与语义增强可在遗留系统中创造实际价值,并为未来分析与自动化奠定基础。
原文摘要 · Abstract (English)
Energy utilities still run engineering work management, engineering procurement, and inventory processes on long-lived enterprise asset management platforms. Replacing these platforms is often cost prohibitive and operationally disruptive, so practical improvement layers are required. This paper presents a retrieval assistant that improves day-to-day knowledge access across three operational modes: vendor documentation question answering, operational data store (ODS) schema question answering, and user interface usage and how-to question answering. The runtime method combines intent understanding, query rewriting, hybrid semantic and vector retrieval, context engineering under token limits, grounded answer generation, and deterministic hyperlink conversion for panel identifiers and cited documentation. The data preparation pipeline emphasizes semantic enrichment as the primary quality lever by adding table and field descriptions, normalizing acronyms across sources, and indexing representative row-level context when useful. A measured pilot shows consistent gains in retrieval quality and user outcomes. Precision at five improved from 0.56 to 0.72, mean reciprocal rank from 0.43 to 0.58, and normalized discounted cumulative gain (nDCG) at five from 0.51 to 0.66. Median task completion time dropped from 14.2 to 8.3 minutes, while usefulness and confidence both increased to 4.0 on a five-point scale. Results are based on a small sample and are reported as pilot findings, but they indicate that intent understanding and semantic enrichment can deliver meaningful operational value in legacy environments while also establishing reusable foundations for future analytics and automation tools.
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