arXiv:2607.25726cs.AI2026-07

用大模型生成的推荐解释,通过特定表述方式提升用户环保选择率。

Nudging Sustainable Choices through LLM-Generated Recommendation Explanations

论文配图:Nudging Sustainable Choices through LLM-Generated Recommendation Explanations
图 1 · 摘自论文原文
  • 基于行为心理学设计可持续性信息的表达方式,增强说服力。
  • 在咖啡和酒店预订场景中,社会规范类表述使环保选择率显著提升。
  • 解释效果与用户评价不一致,需关注行为转化而非感知反馈。

推荐系统影响日常消费决策,是推动可持续选择的潜在渠道。已有研究显示解释能影响用户对推荐的认知并支持更明智决策。本文认为,解释还可作为行为助推工具,在决策时刻突出可持续性信息。我们结合助推理论,利用生成式AI创建具可持续性的解释,并通过人工评估和大模型评判验证其有效性。在此基础上,我们在低参与度场景(速溶咖啡)和高参与度场景(酒店预订)开展两轮随机实验(共529人),参与者在偏好匹配的推荐中选择,每项推荐附有不同形式的解释。结果显示:仅披露可持续信息无法改变选择;而以特定方式呈现或引用社会规范,则显著提高环保选项的选择率并减轻决策负担。值得注意的是,用户评价与实际行为存在分歧——单纯披露改善了解释评分,但未带来行为转变。本研究证明大模型可规模化生成理论驱动的解释,为社会向善干预提供实践路径。最后讨论了生成式AI下自适应解释设计的意义。

原文摘要 · Abstract (English)

Recommender systems mediate everyday consumption, offering a promising channel for encouraging sustainable choices. Prior research shows that explanations influence users' perceptions of recommendations and can support more informed decisions. We argue that explanations can also serve as behavioral nudges by foregrounding sustainability information at the moment of choice. This study investigates how different behavioral framings of sustainability information in recommendation explanations affect user choices and perceptions. Using generative AI, we generate sustainability-aware explanations by drawing on nudge theory and validate them through human evaluation and LLM-as-a-judge audits. Building on this foundation, we conduct two randomized studies (N = 529) in a low involvement domain (instant coffee) and a high involvement domain (hotel bookings), in which participants choose among preference matched recommendations accompanied by these explanations. Our results show that, across both domains, merely disclosing sustainability information in explanations does not change choices, whereas framing that information or invoking a descriptive social norm significantly increases sustainable selections and eases decision-making. Notably, perception and behavior diverge, as plain disclosure improves explanation evaluations without translating into more sustainable selection behavior. Our work demonstrates how LLMs can generate theory-grounded explanations at scale, pointing toward practical explanation-based interventions for social good. We conclude by discussing implications for adaptive explanation design with generative AI.

推荐系统行为助推大模型应用可持续消费

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